Area Manager

Onecart; Durban; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A logistics company based in Durban is seeking an Area Manager to lead a team of Supervisors, Shoppers, and Drivers to ensure customer satisfaction and operational efficiency. This role requires a strong ability to coach and motivate a diverse team and manage daily operations effectively. Ideal candidates have 2-3 years of experience in retail or supply chain operations and are well-versed in using Microsoft Word and Excel. Join a dynamic team focusing on growth and quality service delivery.

Qualifications

• 2-3 years of experience in retail or supply chain operations.
• Experience in managing a team to achieve sales targets.
• Ability to work independently and under pressure.

Responsibilities

• Lead a team of Supervisors, Shoppers, and Drivers.
• Drive efficiency and quality metrics.
• Resolve escalated customer complaints.

Skills

Team leadership

Analytical thinking

Customer service

Negotiation skills

Communication skills

Attention to detail

Education

Matric certification

Higher education in Operations or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

One Cart is looking to hire a Area Manager.

In this role Area Manager will drive One Cart's success by leading a team of Supervisors, Shoppers and Drivers to create and maintain the One Cart experience for our customers.

In addition, to coach and motivate employees to achieve sales results.

Core Activities & Accountabilities Manage collaborative and cohesive relationships between internal and external customers.

To provide resources to ensure employees can adequately perform their roles (e.g. uniforms, shopper cards, marketing material).

To coach and motivate employees to achieve sales results and operational metrics

To lead and manage a team of Supervisors, Shoppers and Drivers to ensure daily flawless service delivery to our customers.

To own efficiency and quality metrics.

Help to drive regional growth through launching new coverage areas and shopper onboarding.

Problem-solve and troubleshoot daily operational issues, approaching all facets with an analytical, data-driven mindset.

Initiate and lead processes to ensure qualified applicants join our Shopper and Driver teams.

Ensure continuous compliance on Supervisors, Shoppers and Drivers

Support the Head Office Operations Managers on special projects for continued operating efficiency and growth.

Provide an operational perspective to teams at HQ, including Logistics and Community Operations to ensure best practices and protocols.

Daily management of Supervisors, Shoppers and Drivers to ensure all teams are working optimally to reach their KPI's, specifically related to on-time fulfilment.

Demonstrate consistent application of internal procedures.

To implement and anticipate the change management process

Demonstrate flexibility in balancing the achievement of own objectives with abilities to understand and respond to organisational needs.

Complaints Management Assist and attend to escalated Supervisor, Shopper and Driver queries

Resolves escalated customer complaints

Provide constant feedback to the National Operations Manager on unresolved customer queries

Investigate and respond to escalated queries and ensure they are timeously resolved Foresees potential problems before they occur and takes action to prevent them from occurring

Consults widely with people inside and outside own region to solve problems Field Training To send training report sent to the Training Specialist if conducted the training

Manage the performance of the field staff

Train and develop Supervisors, Shoppers and Drivers when required Recruitment and Workforce planning Update report sent, daily, bi-weekly via email to Line Manager.

Report staff movements and ensure they are tracked and reported weekly to the Line Manager

Payroll overtime and movement report sent monthly as per deadline dates

Ensure submission and tracking of Leave Logistics Administration Daily call log at 9 am with Line Manager.

Daily and weekly KPI reporting.

Ensures accuracy of reporting

Ensures real-time reporting is always available and visible

Reports are accurate and timeously submitted to relevant parties Minimum Academic, Professional Qualifications & Experience Required Minimum Matric certification

Higher education in Operations or equivalent

Ideal candidates have 2-3 years of experience in retail or supply chain operations, project management and / or customer support.

Experience in managing a team

Experience in meeting sales targets

Proficient in Microsoft Word and Excel.

Competencies And Skills Good use and understanding of Charting and Pivot tables in Excel

High attention to detail and strong execution skills.

Excellent organisational and communication skills.

Demonstrated success in leading teams.

Strong critical thinking ability in technical and non-technical issues.

Ability to work in a fast-paced, constantly evolving environment.

Positive attitude and fortitude to work through ever-changing and dynamic operational conditions.

Interpersonal skills

Ability to build and maintain relationships

Resilience

Decisive and action-orientated

Assertiveness

Ability to work independently and under pressure

High emotional intelligence

Negotiation skills

Professional verbal and written communication skills

Responsive

Effective planning and organising

Self-directed and motivated Working conditions Working conditions cover various circumstances, from regular evening and weekend work, public holidays

Shift work, working outdoors and working with challenging clients.

Travel to different stores within your portfolio Physical Requirements Excellent vision and hand-eye coordination to stay safe while driving.

Ability to walk, drive, and lift and carry heavy items for extended periods.