Area Client Manager RRB

Nedbank Private Wealth; Pretoria; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading financial institution seeks an Area Client Manager to lead the management of sales operations while mitigating risks and promoting brand visibility. The ideal candidate will possess relevant leadership experience in the Small Business or Private Banking sectors. Key responsibilities include managing financial functions, driving revenue and market share growth, while also ensuring optimal client engagement and relationship management. This role is vital for developing strategic plans aimed at enhancing operational efficiency and meeting transformation goals.

Qualifications

• Minimum 5 years experience in Small Business or Private Banking sector.
• 2 - 3 years people management experience.
• 4 - 5 years Relationship management experience.

Responsibilities

• Lead and manage financial management function.
• Drive achievement of revenue targets.
• Manage performance of reports and hold them accountable.

Skills

Customer Service

Client Expectations

Action Plans

Issue Resolution

Client Satisfaction

Education

Matric / Grade 12 / National Senior Certificate

Advanced Diplomas / National 1st Degrees

Tools

Financial Accounting Principles

Governance Risk and Controls

Job description

Area Client Manager: RRB

Requisition Number: 143336

Closing Date: 29 December 2025

Location: Menlyn and Sandton offices

Job Purpose

To provide leadership and manage sales operations and mitigate risk to achieve growth in market share and profitablity through flawless execution on set strategy and to promote Nedbank brand.

Job Responsibilities

• Lead and manage financial management function
• .Drive achievement of revenue targets by ensuring competitive agility and sustainability.
• Drive achievement of market share targets
• Manage design of processes; systems and controls
• Manage portfolio functional efficiency; productivity and sustainability by ensuring integration of function
• Enable cluster alignment to Nedbank Group strategic objectives by developing and leading the three- year strategic planning process and framework.
• Enable optimal BU performance by developing and sharing BU performance analytics and providing insights.
• Deliver service to clients by ensuring that client expectations are understood and and maintain relationships with clients through regular engagement and knowledge sharing.
• Provide value for shareholders by being prudent in credit granting throughout the economic cycle.
• Build relationships with internal stakeholders by identifying their information needs on credit performance
• Build and maintainrelationships with external stakeholders through informal and formal knowledge sharing and feedback based on the metrics.
• Deliver service to clients by ensuring that client expectations are understood and met.
• Build and maintain relationships with clients through regular engagement .
• Provide value for shareholders by being prudent in credit granting throughout the economic cycle.
• Build relationships with internal stakeholders by identifying their information needs on credit performance in a proactive manner.
• Build and maintain relationships with external stakeholders through informal and formal knowledge sharing
• Optimise efficiency and embed correct
• Manage performance of reports and hold them accountable for managing the performance of their reports
• Drive to execute own and direct reports planned development by acquiring knowledge;
• Maintain a capable high performing team by identifying a talent pool through conducting career conversations and utilising the talent grid principles and developing talent retention programmes (e.g.. rotation).
• Build depth of skills and knowledge in the team of managers by sharing knowledge and insight with team members; ensuring mentoring; coaching and day to day activities.
• Ensure continuous improvement goals are achieved by creating an environment whereby self; managers and team are encouraged to challenge the status quo by initiating constructive debates about work practices and areas for productivity and reduce costs by improving work processes.
• Contribute to a culture conducive to the achievement of transformation goals and support business strategies that improve the corporate image by ensuring self; managers and team participation in Nedbank culture building initiatives.
• Ensure transformational target are met through consideration of targets during the staff recruitment; retention and training process and utilising suppliers listed on the preferred supplier list for department
• .Participate and ensure managers encourage staff to participate and support corporate social responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).Ensure issues raised in culture survey are addressed and results are improved by ensuring action plans are a world class service through others by ensuring a client centric culture through required areas of resource inefficiencies and promote optimisation through promoting multi-skilling and addressing capacity gaps by reviewing and improving work processes

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas / National 1st Degrees

Preferred Qualification

• NQF Level 6 or Higher in a Financial Business or a Sales and Marketing-related field
• Regulatory KI Exam (RE1)

Minimum Experience Level

• Minimum 5 years experience in the Small Business / Business Banking or Private Banking sector a must
• 2 - 3 years people management experience
• 4-5 years Relationship management experience in the financial sector a must

Technical / Professional Knowledge

• Financial Accounting Principles
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Governance Risk and Controls
• Principles of project management
• Business administration and management
• Management information and reporting principles tools and mechanisms
• Communication Strategies
• Client service management
• Talent management

Behavioural Competencies

• Driving for results
• Decision Making
• CoachingInfluencing
• Planning and Organizing
• Earning Trust
• Building partnerships
• Driving for Results

Key Skills

• Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients

Employment Type: Advisor

Experience: years

Vacancy: 1