Application Support Analyst (Hybrid)

EnableSA; Gqeberha; Hybrid; ZAR 200 000 - 300 000; Full time

Job summary

A global technology-driven client is seeking an Application Support Analyst to join their team in Port Elizabeth, South Africa. This hybrid role involves providing application support across multiple platforms and tools. The ideal candidate will have a Bachelor's Degree and over three years of experience in Learning and Development, particularly familiar with Docebo LMS. Responsibilities include system support, management of user courses, and generating reports for improvement opportunities.

Qualifications

• 3+ years experience in Learning and Development, with a preference for Docebo LMS.
• Ability to read and debug code.
• Familiarity with the Full Software Development Life Cycle.

Responsibilities

• Providing Application and System support.
• Performing User and Course Management.
• Generating reports and analytics.
• Identifying areas for automation and improvement.
• Recognizing processes and systems to be improved.

Skills

HTML

CSS

Scripting

Troubleshooting

Proficient in Office 365

Familiar with ITIL practices

Education

Bachelor's Degree in HR, Education, Business Administration, Computer Science or related

Tools

Docebo LMS Platform

Workday

HRIS

CRM Systems

Helpdesk ticketing application

Job description

Port Elizabeth, South Africa | Posted on 11/04/2025

• Original Job Title Application Support Analyst
• Date Opened 11/04/2025
• Job Type Full time
• Work Experience 4-5 years
• State/Province Eastern Cape
• Country South Africa

Job Description

We have an incredible opportunity to join our global, technology-driven client in Port Elizabeth. We are looking for an Application Support Analyst who will be providing application support across various platforms, tools and systems. This is a hybrid role.

Responsibilities

• Providing Application and System support.
• Performing User and Course Management across various platforms, systems and tools.
• Generating reports and analytics to identify areas for automation and improvement.
• Identifying processes and systems to be improved.

Requirements

• Bachelors Degree in HR, Education, Business Administration, Computer Science or related.
• 3+ years experience in Learning and Development (Preferred experience with Docebo LMS Platform).
• Proficient in HTML, CSS, scripting and debugging code.
• Familiar with ITIL practices and the Full Software Development Life Cycle.
• Troubleshooting ability.
• Experience with Office 365, Workday, HRIS, CRM Systems and Helpdesk ticketing application.
• Familiar with reading and debugging code.