Assistant

Chiepanks Group; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading airline company in Durban is seeking energetic ground staff to manage communications with passengers and perform various administrative duties. Ideal candidates should have excellent interpersonal skills and a strong customer service orientation. Responsibilities include welcoming passengers, checking in baggage, and supporting those with disabilities or traveling with children. This role involves multi-tasking to ensure all passengers feel comfortable and informed about their travel experience.

Qualifications

• Strong interpersonal skills and customer service orientation.
• Ability to resolve passenger queries promptly.
• Capacity to manage multiple responsibilities effectively.

Responsibilities

• Greeting and welcoming passengers.
• Checking in baggage.
• Making reservations for passengers.
• Selling airline tickets.
• Stocking aircraft with refreshments.
• Cleaning aircraft after flights.
• Assisting disabled passengers and those with small children.
• Providing information to passengers.

Skills

Outstanding interpersonal skills

Excellent customer service

Ability to multi-task

Job description

We are looking for energetic ground staff to be responsible for administrative duties and communication with passengers. Your duties will include welcoming passengers, providing information, assisting passengers who are disabled or are traveling with small children, checking in luggage, taking reservations, and selling tickets. You should be able to promptly resolve passenger queries and ensure that all passengers are satisfied.

To be successful as ground staff, you should display outstanding interpersonal skills and achieve excellent customer service, which consistently meets the goals and vision of the airline company. Ultimately, outstanding ground staff should be able to multi-task and ensure that every passenger is comfortable, safe and well-informed of flight schedules, aircraft delays, weather concerns and other factors that may affect passengers.

Ground Staff Responsibilities

• Greeting and welcoming passengers, and responding to questions.
• Checking in baggage.
• Making reservations.
• Selling airline tickets.
• Stocking aircraft with refreshments.
• Cleaning aircraft after flights.
• Assisting disabled passengers and those with small children.
• Providing information to passengers.