Airline Reservations & Upsell Specialist

Teleperformance; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A major contact center provider in Cape Town is seeking a Contact Centre Agent for an airline. The agent will assist passengers with reservations and inquiries, ensuring excellent customer service. Candidates should have customer service skills, with at least 6 months preferred experience, and a Matric or NQF Level 4 qualification. This role involves promoting airline products to enhance the travel experience.

Qualifications

• 6+ months experience preferred in customer service or contact centre.
• Matric or NQF Level 4 qualification required.

Responsibilities

• Handle inbound calls assisting with flight reservations.
• Address inquiries, complaints, and special requests.
• Promote and sell airline ancillary products.

Skills

Customer service experience

Sales skills

Communication skills

Education

Matric or NQF Level 4 qualification

Job description

A major contact center provider in Cape Town is seeking a Contact Centre Agent for an airline. The agent will assist passengers with reservations and inquiries, ensuring excellent customer service. Candidates should have customer service skills, with at least 6 months preferred experience, and a Matric or NQF Level 4 qualification. This role involves promoting airline products to enhance the travel experience.