Agent (Customer Service)

Unifi; Bellville; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A growing finance and technology company in Bellville is seeking skilled Contact Centre Agents. The role requires excellent interpersonal and communication skills, a commitment to exceptional customer service, and a willingness to work in shifts. Candidates must have a minimum of two years' relevant work experience and a Matric qualification. Responsibilities include handling sales activities, assessing loan applications, and resolving customer complaints efficiently, all while upholding the company's core values.

Qualifications

• Fluency in English is essential for communication.
• Must be willing to work in a shift environment.
• Minimum of 2 years relevant work experience is required.
• Exceptional analytical and problem-solving abilities are necessary.
• Strong organizational and time management skills are needed.

Responsibilities

• Handle both inbound and outbound sales activities.
• Assess credit worthiness by processing loan applications.
• Respond promptly to customer service calls and emails.
• Address and resolve customer complaints efficiently.
• Maintain a deep understanding of the products offered.
• Provide excellent service to clients and colleagues.

Skills

Excellent interpersonal skills

Attention to detail

Ability to work under pressure

Analytical skills

Strong problem-solving abilities

Negotiation skills

Communication skills

Education

Matric

Job description

Unifi is a dynamic and rapidly expanding finance and technology company operating across Zambia, South Africa, Uganda, and Kenya. We provide personal lending products through online, mobile, and branch channels. With strong backing from experienced shareholders and a highly skilled board of directors, Unifi has solidified its position as a leader in entrepreneurship and lending.

Our South African division is currently recruiting Contact Centre Agents to join our growing team. The ideal candidate will possess excellent interpersonal skills, be a great listener, demonstrate a keen attention to detail, and be driven by targets. Above all, they must be committed to delivering exceptional customer service.

We are looking for individuals who are dedicated to achieving excellence in team performance and fostering overall team wellbeing.

Key Responsibilities

• Handle both inbound and outbound sales activities
• Assess credit worthiness by processing loan applications and documentation within defined limits
• Respond promptly to customer service calls and emails
• Address and resolve customer complaints efficiently
• Maintain a deep understanding of our products to provide accurate information
• Communicate with customers across various channels
• Provide excellent service to both Unifi clients and colleagues
• Uphold and embody Unifi’s core values: Unity, Dignity, Simplicity, and Trust
• Meet and exceed established performance goals
• Work with urgency and adhere to deadlines
• Exhibit strong communication skills, both verbal and written
• Adhere to company procedures, policies, and mandates

Minimum Requirements

• Fluency in English
• Willingness to work in a shift environment
• A minimum of 2 years of relevant work experience
• Matric
• Strong organizational and time management skills
• Exceptional analytical, problem-solving, and negotiation abilities
• Excellent interpersonal and communication skills