Affiliate Platform & Technical Support

Blueion Support Services; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading support services company is seeking an Affiliate Platform & Technical Support professional to manage affiliate tracking systems. This role involves quality assurance, troubleshooting, and providing technical support across various departments. The ideal candidate will have strong experience in affiliate marketing and proficiency in tracking integrations. This position offers opportunities for growth and requires excellent communication skills.

Qualifications

• Strong hands-on experience with affiliate tracking platforms.
• Ability to work under pressure and provide after-hours support.
• Solid experience in affiliate marketing, tracking, and technical support.

Responsibilities

• Manage and maintain the integrity of affiliate tracking systems.
• Provide 24/7 support for urgent tracking-related issues.
• Conduct quality assurance checks on affiliate tracking activities.

Skills

Tracking & Integration

Troubleshooting skills

API integrations

Communication skills

Experience with Google Analytics

Tools

Google Analytics

Google Tag Manager

SQL

JavaScript

PHP

Job description

Affiliate Platform & Technical Support

Job Overview: We are looking for a highly skilled Affiliate Platform & Technical Support to manage and maintain the integrity of our affiliate tracking systems. This role involves quality assurance, troubleshooting, and technical support for tracking, reporting, and system integration. You will collaborate with multiple departments, affiliates, and external partners to ensure accurate monitoring and reporting.

Key Responsibilities:

Daily Operations:

• Conduct quality assurance checks on affiliate and e-commerce tracking activities.
• Ensure optimal performance of affiliate tracking systems for clients and businesses.
• Perform real-world user journey tests to validate affiliate tracking functionality.
• Manage and maintain Pixel Tracking Services, including SQL databases, Google Sheets, and APIs for testing and troubleshooting.

Technical Support:

• Support Paid Media, Marketing, BI, Finance, and other teams with tracking, pixels, reporting, and deal setups.
• Troubleshoot and resolve common issues such as:
  • Pixel delivery failures
  • Reporting discrepancies
  • Deal setup modifications
  • Data mismatches with BI
  • Broken tracking links
• Provide 24/7 support for urgent tracking-related issues as needed.
• Train employees on affiliate tracking processes and best practices.
• Assist the BI team with data analysis, integration, and reporting related to affiliate traffic.
• Monitor system downtime, new features, and platform developments.
• Provide real-time support to publishers and affiliates for:
  • Pixel setup and integration
  • Tracking validation
  • Data discrepancies and reporting issues
• Manage and control Affiliate access based on role requirements.

Previous Experience & Skills Required:

• Tracking & Integration:
  • Create, update, and manage tracking for affiliate landing pages.
  • Develop and maintain banner and click tracking integrations.
  • Build and support monitoring tools, pixel tracking services, and API connections using SQL, JavaScript, PHP, or Node.js.
  • Implement and maintain Google Analytics and Google Tag Manager for web and mobile applications.
  • Experience with Google Analytics, Google Tag Manager, and pixel tracking.
  • Configure affiliate post-back events for accurate pixel tracking.
  • Ensure correct linking of customer profiles to affiliate tracking.
  • Troubleshoot and resolve affiliate tracking issues.
  • Support marketing teams with multi-media tracking for player campaigns (internal & external).
  • Integrate and manage third-party affiliate tracking platforms.
  • Debug traffic issues and intercept problematic data flows.
  • Manage internal affiliate accounts for both production and testing.
  • Ability to work under pressure and provide after-hours support when needed.
  • Solid experience in affiliate marketing, tracking, and technical support.
  • Strong hands-on experience with affiliate tracking platforms.
  • Deep understanding of different affiliate traffic types.
  • Proficiency in JavaScript, SQL, and API integrations.
  • Strong knowledge of postbacks and data tracking methodologies.
  • Advanced troubleshooting skills for tracking and reporting.
  • Excellent communication and cross-department collaboration skills.
• Bonus Experience (Not Required, but Preferred):
  • Document new features and updates for affiliate software.
  • Set up and maintain affiliate deals and formula integrations.
  • Manage an exclusive Bitcoin account for testing.
  • Generate post-mortem reports on tracking failures.
  • Maintain staging environments for development, testing, and pre-production releases.
  • Troubleshoot third-party tracking services.
  • Experience with Android & iOS tracking (web and app stores).
  • Understanding of SEO, VPN, and Proxies.
  • Exposure to financial reporting.
  • Knowledge of cryptocurrencies and blockchain.

Tools & Software Proficiency:

Scripting & Testing:

• Custom-built internal tools for testing and record-keeping.
• API lookup processes for endpoint exploration.
• Pixel testing tools with database recording and referral traffic simulation.
• Google Sheets for tracking, testing, and quality assurance.

Software & Platforms:

• API Testing: Insomnia, Postman (JSON & XML handling)
• Analytics & Reporting: Google Analytics, Google Services
• Monitoring: Uptime Robot (or similar)
• Development: PHPStorm, Visual Studio Code
• Database Management: MySQL Workbench
• Debugging Tools: HTTP Toolkit
• Data Analysis: MS Excel

Interpersonal & Collaboration Skills:

• Provide direct support to Affiliates and Account Managers for troubleshooting.
• Work with third-party providers on tracking-related issues.
• Offer real-time publisher and affiliate support for tracking queries, pixel integration, and reporting discrepancies.