Admissions Partner

Teneoschool; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A reputable education provider in Cape Town is seeking an Admissions Partner to guide prospective families through the enrolment journey. The successful candidate will use consultative selling techniques to match learners to the right academic pathways, ensuring excellent data accuracy and compliance. With a strong focus on enrolment growth and outstanding parent experience, this role requires a passion for education and strong communication skills. Flexibility for evening or weekend work during peak periods is essential.

Qualifications

• 5+ years in a customer-facing sales or customer-service role.
• Experience in education, ed-tech, telecoms, or financial services is advantageous.
• Availability to work evenings/weekends during peak enrolment periods.

Responsibilities

• Guide families through the enrolment journey as a trusted advisor.
• Respond to enquiries across various communication platforms.
• Meet or exceed enrolment targets.
• Collect and process admissions documentation.

Skills

Consultative selling

CRM proficiency

Fluent English

Empathetic communication

Attention to detail

Education

Completed undergraduate degree or equivalent

Tools

HubSpot

Job description

As an Admissions Partner you will act as a trusted advisor to prospective families, guiding them through the full enrolment journey.

Using a consultative approach, you will match each learner's needs to the right academic pathway (CAPS, IEB, SACAI, or Cambridge) and convert enquiries into successful enrolments while maintaining impeccable data accuracy and compliance.

Your success will be measured by enrolment growth, lead‑to‑enrolment conversion rates, and outstanding parent‑experience scores.

Key Responsibilities

• Lead Engagement & Consultative Selling
• Respond promptly to inbound WhatsApp, phone, e‑mail, and chat enquiries.
• Conduct outbound follow‑ups and schedule virtual consultations.
• Apply consultative sales techniques to uncover motivations and recommend tailored solutions.
• Use CRM (HubSpot) alerts to prioritise high‑intent leads and reduce response times.
• Pipeline Management & Conversion
• Track, nurture, and convert leads within agreed SLAs.
• Follow up on paused or incomplete applications, document gaps, and payment queries.
• Meet or exceed weekly, monthly, and quarterly enrolment targets.
• Admissions Support & Compliance
• Guide families through subject choices, grade placements, and curriculum requirements.
• Collect, verify, and process all admissions documentation in line with DBE, POPIA, SACAI, IEB, and Cambridge standards.
• Maintain % CRM data accuracy.
• Collaboration & Continuous Improvement
• Liaise closely with Marketing, Enrolment Co‑ordinators, and Onboarding teams to ensure smooth hand‑overs.
• Attend weekly training on products, systems, and sales best practice.
• Share insights to optimise campaigns and improve the admissions journey.

Minimum Requirements

• Education: Completed undergraduate degree or equivalent.
• Experience: 5+ years in a customer‑facing sales or customer‑service role (education, ed‑tech, telecoms, or financial services advantageous).
• Technical: Proficient user of CRM platforms (HubSpot preferred) and digital comms tools.
• Languages: Fluent English; Afrikaans and/or a South African vernacular language (e.g. isiZulu, Sesotho, Xhosa) highly desirable.
• Availability: Willingness to work some evenings/weekends during peak enrolment periods (Dec–Jan).

Preferred Attributes

• Empathetic, professional communicator with a passion for education.
• Target‑driven self‑starter comfortable in a fast‑paced, remote environment.
• Strong work ethic, attention to detail, and reliable high‑speed internet.