Administrator Reception

Mediclinic Group; Knysna; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading healthcare provider in Knysna seeks a dedicated professional to assist patients with admissions and discharges. The role emphasizes confidentiality and adherence to policies to mitigate financial risks, with a requirement for a Grade 12 education. Ideal candidates will have solid knowledge of patient administration and experience in a healthcare facility. This is a permanent, on-site position with competitive benefits.

Qualifications

• Grade 12 or equivalent education is essential.
• Reception administration experience is desired.
• Experience in a private healthcare facility is preferred.

Responsibilities

• Assist patients with admissions and discharges professionally.
• Process admissions and pre-admissions as per procedure.
• Prevent financial risks by adhering to policies.

Skills

Debtpack Enquiry application

Admission procedures

Anatomy knowledge

Switchboard systems

Patient Administration policies

AS400 system knowledge

Computer literacy (Microsoft Office)

ICD and CPT codes

Medical Aid Schemes

Workmans Compensation Act knowledge

Emergency protocol knowledge

Identifying financial risks

Education

Grade 12 or equivalent

Job description

Mediclinic Plettenberg Bay Plettenberg Bay South Africa

Closing date: 18 / 11 / 2025

Number of positions: 1

Recruiter name: Lucinda Breedt

Reference number: 65321

Workplace Type: On-site

Permanent

Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile

MAIN PURPOSE OF JOB

To assist patients in all aspects of admissions and discharges in a professional manner; preventing operational and financial risks to the organisation and exceeding client expectations.

KEY RESPONSIBILITY AREAS

Ensure admissions (including pre-admissions / bookings) are captured and processed as per procedure

Identify and prevent financial risks by adhering to policies and procedures

Ensure an effective discharge process as per the Patient Administration Manual

Maintain patient confidentiality

REQUIRED EDUCATION

ESSENTIAL EDUCATION: Grade 12 or equivalent

DESIRED EDUCATION: None

REQUIRED EXPERIENCE

ESSENTIAL MINIMUM EXPERIENCE: None

DESIRED EXPERIENCE: Reception administration experience; Experience in a private healthcare facility

REQUIRED JOB SKILLS AND KNOWLEDGE

• Debtpack Enquiry application (Check outstanding amounts if a patient is flagged as Blacklisted.)
• Admission; Bed functions; Preparation for next day and discharge processes
• Anatomy (including terminology)
• Hospitals switchboard systems
• Patient Administration policies and procedures (e.g. Patient Confidentiality; Cash Handling; Blacklisted patients; Bed Overrides; etc.)
• Patient admin programmes on the AS400 system
• Computer literate (Microsoft Office)
• ICD and CPT codes
• Medical Aid Schemes and the Private healthcare environment
• Workmans Compensation Act (WCA) processes; procedures and policies
• Emergency / Major Incident Protocol (e.g.. Fire; floods; robbery)
• Identifying possible financial risks (e.g. blacklisted patients; handling of patient valuables; etc.)

All applicants will be considered with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa as well as internal applicants / employees that meet the minimum requirements.