Account Manager

NxaTel; Pretoria; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A telecommunications company in Menlo Park seeks an experienced Account Manager to maintain client relationships and ensure satisfaction. The role includes collaborating across teams, understanding client needs, and providing tailored solutions. Candidates should have experience in account management and a relevant degree. Join us to work with innovative technology that empowers SMBs in a digital-first world.

Benefits

Competitive compensation packages

Ongoing training and development opportunities

Collaborative work environment

Qualifications

• Proven experience as an Account Manager or similar role with sales experience.
• Strong understanding of technical concepts in UCaaS solutions.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Develop and maintain long-term relationships with assigned client accounts.
• Serve as the primary point of contact for clients to understand their goals.
• Collaborate with Sales, Customer Support, and Product teams to deliver services.

Skills

Account Management

Client Retention

UCaaS Solutions

Communication Skills

Negotiation

Education

Bachelor’s degree in Business Administration or related field

Tools

CRM software like Salesforce

Microsoft Office Suite

Job description

Overview

NxaTel | Full time
Account Manager
Menlo Park, Gauteng, South Africa

Posted on 18/06/2024

Job Information

• Date Opened: 18/06/2024
• Job Type: Full time
• Industry: IT Services
• Work Experience: 1-3 years
• Salary: 12500
• City: Menlo Park
• Province: Gauteng
• Country: South Africa
• Postal Code: 0081

About NxaTel

NxaTel Pty Ltd is revolutionizing the telecommunications industry with our modern Unified Communications platform. We offer easy integrability and advanced features, allowing startups and small to medium businesses (SMBs) across South Africa and Africa to purchase or port local numbers from over 10+ countries. We empower SMBs to grow boldly by transforming the way they communicate with their customers, partners, and teams.

Job Description

Job Title: Account Manager

Key Responsibilities

• Develop and maintain long-term relationships with assigned client accounts to achieve high levels of customer satisfaction and retention
• Serve as the primary point of contact for clients, understanding their business goals and challenges
• Collaborate cross-functionally with Sales, Customer Support, and Product teams to ensure seamless delivery of services and solutions
• Identify opportunities for upselling or cross-selling additional products and services that align with clients' needs and objectives
• Prepare and deliver compelling presentations, proposals, and contract negotiations
• Monitor and analyze client usage patterns and metrics to provide insights and recommendations for optimizing their experience
• Address client inquiries and resolve issues promptly and effectively, ensuring a positive client experience throughout the lifecycle

Qualifications

• Proven experience as an Account Manager, Sales Executive, or similar role in the telecommunications or technology industry, with a track record of exceeding sales targets and client retention goals
• Strong understanding of UCaaS solutions and the ability to articulate technical concepts to non-technical audiences
• Excellent communication, negotiation, and presentation skills
• Ability to thrive in a fast-paced, entrepreneurial environment with a high degree of autonomy and accountability
• Bachelor’s degree in Business Administration, Sales, Marketing, or a related field preferred
• Experience with CRM software (e.g., Salesforce) and proficiency in Microsoft Office Suite

Why Join NxaTel

Joining NxaTel means being at the forefront of disrupting the future of business communication. You will work with innovative technology solutions that empower SMBs to compete and thrive in a digital-first world. We offer competitive compensation packages, ongoing training and development opportunities, and a collaborative work environment where your ideas and contributions are valued.

How To Apply

Please submit your resume and a cover letter outlining your qualifications and interest in the Account Manager position at NxaTel to email [e-mail].