Account Executive

Willis Towers Watson; Johannesburg; Hybrid; ZAR 200,000 - 300,000; Full time

Job summary

A leading multinational consulting firm is seeking an experienced client relationship manager to drive sales and service allocated clients. This role emphasizes innovative risk management solutions and aims for revenue growth through cross-selling. Ideal candidates will have 5–10 years of experience, strong negotiation skills, and a relevant business qualification. The position offers a hybrid work schedule for flexibility.

Qualifications

• 5–10 years of experience in client relationship management and revenue generation.
• Ability to influence and negotiate with senior leaders effectively.
• Proactive and capable of independently managing the full client process.

Responsibilities

• Service allocated client bases and identify cross-sell opportunities.
• Drive the sales process to win and retain profitable clients.
• Support operational governance and risk management.

Skills

Client relationship management

Negotiation skills

Risk assessment

Excellent communication

Education

Business degree or NQF Level 6

Grade 12

Regulatory Examination (RE5)

Job description

Overview

The role focuses on servicing allocated client bases, identifying cross-sell and revenue opportunities with new clients, supporting the Business Unit to deliver growth and achieve targets, and driving the end-to-end sales process with emphasis on client service and risk management.

Responsibilities

• Service the Client base that will be allocated, identify areas of cross selling and develop new avenues of revenue with new Clients
• Actively support and develop the Business Unit to deliver required growth and achieve agreed business targets
• Actively drive the sales process in relation to winning, retaining and developing profitable clients
• Develop and provide ongoing servicing of the production pipeline for the BU, covering existing clients and new business
• Support the overall operational governance and decision making process for the Business Unit
• Support management and the wider Company in the management of risks applicable to areas of employment
• Understand the client’s business and their risk management needs and look for innovative solutions to deliver those needs through ongoing client service
• Ensure that full and accurate details of contact with and development of allocated prospects are entered and updated on our CRM systems
• Optimise revenue from new and existing clients through use of the full range of appropriate placement channels and markets for the specific client segment
• Lead and deliver the end to end ongoing client service, adhering to standardised policies, procedures and service standards
• Support relevant parties in the accurate budgeting, forecasting and tracking of revenue
• Provide technical and subject matter expertise to others

Qualifications

• Proven track record in client relationship management and revenue generation (5–10 years of experience)
• Grade 12, Regulatory Examination (RE5), and a Business degree or NQF Level 6 (FSB-recognised qualification)
• Ability to influence colleagues and senior leaders in a global environment
• Strong negotiation skills and confidence in making business-critical decisions
• Ability to assess customer risk profiles and provide informed advice
• Proactive and business-minded, capable of independently managing the full client process
• Excellent communication skills in English, both verbal and written

Application Process

• Stage 1: Online application and recruiter review
• Stage 2: Pre-recorded video interview
• Stage 3: Interview with hiring manager and team
• Stage 4: Offer and onboarding

This role offers a hybrid work schedule, allowing for a combination of remote and in-office work to support flexibility.

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email [e-mail].

Preference will be given to applicants from designated groups, in line with the South African Employment Equity Act.