Account Director

Crayon?; Johannesburg; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A marketing agency in Johannesburg is seeking an Account Director to act as the primary contact for key client accounts. This role requires a strategic mindset and hands-on management to enhance client satisfaction and foster growth. Candidates should have experience in client relationship management, excellent communication skills, and a degree in marketing or communications. The position offers a full-time opportunity for professionals looking to thrive in a dynamic environment.

Qualifications

• Proven experience in client relationship management.
• Ability to manage multiple accounts and projects simultaneously.
• Experience in marketing or advertising industry.

Responsibilities

• Act as the primary client contact on assigned accounts.
• Support strategic sessions and translate objectives into actionable plans.
• Lead cross-functional teams to deliver creative solutions.

Skills

Client relationship management

Strategic thinking

Problem-solving

Communication skills

Project management

Cross-functional team leadership

Financial acumen

Adaptability

Education

Degree in marketing, communications, or related field

Job description

Crayon • City of Johannesburg, Gauteng, South Africa

Account Director

Primary liaison for key client accounts, working closely with the Business Director or CCO to manage relationships, oversee the execution of strategic marketing initiatives, and support the achievement of commercial and creative goals.

This role requires a balance of strategic foresight and hands‑on management to support client satisfaction and drive organic growth across accounts.

What you'll do

• Act as the primary client contact on assigned accounts
• Develop and maintain strong, trust‑based client relationships
• Support strategic sessions and translate objectives into actionable plans
• Ensure timely and high‑quality execution of client projects
• Monitor account performance and manage financial tracking
• Develop proposals for upselling and cross‑selling opportunities
• Lead cross‑functional teams to deliver creative solutions
• Mentor junior client service team members
• Ensure rigorous project documentation and reporting
• Anticipate client needs and proactively offer solutions

What you'll need

• Proven experience in client relationship management
• Strong strategic thinking and problem‑solving skills
• Ability to manage multiple accounts and projects simultaneously
• Excellent communication and interpersonal skills
• Experience in marketing or advertising industry
• Capability to lead cross‑functional teams
• Strong financial acumen and commercial awareness
• Adaptability to fast‑paced and changing environments
• Degree in marketing, communications, or related field

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Project Management and Strategy / Planning

Industries

Marketing Services, Advertising Services, and Public Relations and Communications Services

Location : City of Johannesburg, Gauteng, South Africa