Accommodation Coordinator

Education First; South Africa; On-site; ZAR 200 000 - 300 000; Part time

Job summary

A global education organization in Cape Town is seeking an Accommodation Coordinator to manage host family recruitment and student support. This is a 3-month contract role with potential for full-time placement. Key responsibilities include matching students with host families, overseeing student well-being, and ensuring compliance with EF policies. Ideal candidates should have a Bachelor's degree, 5 years of relevant experience, and fluency in English. The position offers career advancement and an opportunity to make a meaningful impact on students' experiences.

Benefits

Discounts on EF programs

Free use of EF Hello Language Learning App

Tuition Reimbursement

Opportunities for career advancement

Qualifications

• 5 years of operational experience in marketing or customer service related.
• Experience living, working, or studying abroad is a plus.
• Full working rights in South Africa.

Responsibilities

• Recruit host families according to EF policies and strategies.
• Serve as main point of contact for host family inquiries.
• Ensure student satisfaction and safety throughout their stay.
• Manage crisis situations and support both students and host families.
• Liaise with international sales offices regarding student logistics.

Skills

Full Fluency in English

Customer Service Skills

Organizational Skills

Solution Oriented

Education

Bachelor's Degree

Tools

Microsoft Excel

Job description

Overview

Accommodation Coordinator – Cape Town School

At EF Language Abroad, we believe that the world is better when people try to understand one another.

Since 1965, we’ve helped millions of students discover new places, embrace diverse cultures, and gain fresh perspectives. We offer immersive short-term and long-term language courses and programs across different languages in the countries where they’re spoken. Together, our global staff help students from around the world develop the language skills they need to achieve their dreams.

Are you ready for a dynamic role in a truly international environment?

Start Date: October 2025

3-Day per Week Role

3-Month Contract with possibility to convert to a Full-Time Position

Responsibilities

• Host Family Recruitment: Recruit host families in accordance with EF policies. Develop and execute host family recruitment strategies, including social media campaigns, advertisements, and community events. Visit prospective host families to determine suitability.
• Host Family Management: Serve as main point of contact for host enquiries, providing excellent customer service. Create successful matches between students and host families. Complete routine and drop-in visits. Process and maintain accurate homestay records.
• Student Support: Check in on student’s satisfaction throughout their stay, and ensure they feel safe, comfortable, and supported.
• Safeguarding: Take responsibility for the health and safety of all students, always adhering to EF policy and procedures during risk assessments and emergency situations.
• Crisis & Conflict Resolution: Work directly with host families and students to solve problems, manage crisis situations, and help students acclimate to their new environments.
• Cross-Team Collaboration: Liaise with EF’s international sales offices and school staff regarding student logistics, welfare, and disciplinary matters.
• On-Call Duties: Share responsibility for emergency phone coverage with other permanent staff, ensuring support is always available to students.
• Representation: Attend local fairs and events as a representative for EF Cape Town.

What we are looking for

• Full Fluency in English (reading, writing, speaking)
• All additional international languages are a plus!
• Minimum Qualification: Bachelor’s Degree
• Minimum Experience: 5 years of operational experience (marketing or customer service related)
• Microsoft Excel Proficient
• Someone who is approachable, friendly, and handles challenges with positivity!

• Organized, solution oriented and able to provide calm support to students and host families
• Experience living, working, or studying abroad is a plus!
• Full working rights in South Africa

What EF offers

• Discounts on EF programs for Staff, and Staff Friends and Family for all EF Programs
• Free use of EF Hello: a premium Language Learning App
• Tuition Reimbursement for continued education after 1 year
• Exciting opportunities for domestic and international career advancement within 2-3 years
• And much more…

At EF Language Abroad we are dedicated to our mission of opening the world through education, harnessing the power of language learning to deepen the connection between people across the globe.

Ready to make a difference in the lives of international students? Apply now!

About EF

EF is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All positions are subject to a criminal background and/or reference checks, as applicable.

EF Language Abroad is part of EF Education First, a multicultural and diverse community with a global presence in education. EF is an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, parental status, identity and experience.