24/7 Player Support Specialist

Dream Team Gaming; Johannesburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A prominent iGaming company is seeking a proactive Customer Service Agent to join their dynamic team in Johannesburg, South Africa. The ideal candidate will provide exceptional customer support, resolve player issues, and maintain high service standards. Experience in a fast-paced customer service environment is essential, along with fluency in English and the ability to work flexible shifts. This role offers a vibrant team environment and opportunities for personal growth.

Qualifications

• Experience in high-volume customer service environments.
• Ability to work flexible shifts, including weekends and holidays.
• Strong communication skills, both verbal and written.

Responsibilities

• Deliver exceptional customer support via email and live chat.
• Resolve player queries at the first point of contact.
• Track player satisfaction and engagement.

Skills

Customer Service Experience

Team Collaboration

Fluent English

Organizational Skills

Adaptability to Change

Tools

CRM Software

Live Chat Platforms

Job description

A prominent iGaming company is seeking a proactive Customer Service Agent to join their dynamic team in Johannesburg, South Africa. The ideal candidate will provide exceptional customer support, resolve player issues, and maintain high service standards. Experience in a fast-paced customer service environment is essential, along with fluency in English and the ability to work flexible shifts. This role offers a vibrant team environment and opportunities for personal growth.