12 months Supervisor Reception Vacancy

Centrax Digital; Johannesburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading digital solutions provider in Johannesburg seeks a skilled Reception Supervisor. The role requires managing a team of receptionists and ensuring professional reception area standards. Candidates should have exceptional customer service skills and a minimum of NQF level 5 qualification with supervisory experience. Applicants should excel in communication, conflict resolution, and attention to detail to effectively manage front-desk operations and reporting, contributing to a secure environment.

Qualifications

• Minimum NQF 5 qualification or equivalent.
• 3 years in a receptionist/security access role with supervisory experience.
• Strong leadership and team management skills.

Responsibilities

• Manage and train receptionists for efficient operation.
• Conduct daily reception area checks for compliance.
• Prepare and submit daily and monthly reports.

Skills

Customer service

Conflict resolution

Communication

Team management

Attention to detail

Education

National Certificate / Diploma in Office Administration

Tools

MS Office

Scheduling software

Job description

Responsibilities

Responsible for managing a team of receptionists for the efficient running of all reception areas on site by training receptionists ensuring that reception areas are welcoming and professionally kept by team members. Also responsible for providing reports to management on reception operations.

Requirements

Operational Supervision

Supervise and coordinate the work of Receptionists to ensure smooth front-desk operations.

Allocate duties manage shift schedules and ensure adequate coverage at all times.

Conduct daily checks to ensure reception areas are secure presentable and operational.

Access Control & Security Compliance

Oversee visitor registration access card issuance and entry / exit log accuracy.

Ensure Receptionists follow access control policies including Anti-Passback and security screening protocols.

Liaise with the Security Consultant and Control Room on any irregularities or incidents.

Training & Development

Provide induction and ongoing training for Receptionists on companys security procedures systems and customer service standards.

Conduct refresher training on access control technology incident reporting and emergency procedures.

Incident & Escalation Management

Respond to escalated visitor or contractor access all security breaches unauthorised access attempts or safety hazards are reported and documented.

Administrative & Reporting Duties

Maintain and submit daily weekly and monthly reception access control reports.

Monitor compliance with PSIRA and internal security policies.

Keep updated records of staff rosters training and performance evaluations.

Customer Service Leadership

Ensure Receptionists consistently provide professional and courteous service.

Resolve complaints and address customer service issues promptly.

Core Competencies

Functional Knowledge

Exposure to telecom infrastructure or utility environments; Familiar with access control duties or visitor management systems / platforms; Awareness of anti-passback and access protocols; Proficient in MS Office email systems and scheduling and access control software; Leadership and team management;

• Communication and conflict resolution abilities; Attention to detail and security awareness

Functional Skills

• Customer centric; Communication; Stakeholder Management; Multitasking; Organising; Problem solving;

Competencies

• Decisive; Initiative; Assertive; Integrity; Proactive; Customer Focus; Team Player; Performance driven; Values aligned with company Values.

Education

NQF 5: 1-2 year Certificate / Diploma

Qualifications and Experience

National Certificate / Diploma in Office Administration or related fields (NQF level 5)

3 years in a receptionist / security access role with at least 1 year in a supervisory or team leader position.

Special Requirements

• Strong leadership and team management.
• Excellent communication and conflict resolution abilities.
• High attention to detail and security awareness.
• Strong customer centric skills.
• Ability to communicate effectively with different people and stakeholders.
• Ability to multitask as well as the ability to organize and solve problems.
• Good writing and verbal communication skills.

Required Skills

Functional Knowledge Exposure to telecom infrastructure or utility environments; Familiar with access control duties or visitor management systems / platforms; Awareness of anti-passback and access protocols; Proficient in MS Office email systems and scheduling and access control software; Leadership and team management; Communication and conflict resolution abilities; Attention to detail and security awareness Functional Skills Customer centric; Communication; Stakeholder Management; Multitasking; Organising; Problem solving; Written and Verbal Communication Competencies Decisive; Initiative; Assertive; Integrity; Proactive; Customer Focus; Team Player; Performance driven; Values aligned with company Values.

Required Education

NQF 5: 1-2 year Certificate / Diploma

Key Skills

• In House Legal
• Deputy
• Adobe Photoshop
• Import & Export
• Cosmetics

Employment Type

Full Time

Experience

years

Vacancy

1