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Customer Focus Executive (Freight)
Job summary
A logistics management firm in Singapore is seeking a Customer Focus Executive (Freight) to manage customer interactions and ensure effective freight operations. The ideal candidate will have at least 3 years of logistics experience and strong communication skills. This role offers a competitive salary and various benefits, including medical and annual leave.
Benefits
Qualifications
- Minimum 3 years of experience in logistics/freight forwarding.
- Proficient in freight documentation and customs processes.
- Experience with billing and invoicing systems.
Responsibilities
- Serve as the main point of contact for customers regarding freight bookings.
- Build strong relationships with clients through proactive communication.
- Ensure all shipping documents comply with customs regulations.
Skills
Education
Job title: Customer Focus Executive (Freight) | Reference ID: 36890
Salary Range: 3,200 - 3,800 SGD
Our client is a leading supply chain and logistics management specialist. They are currently looking for a Customer Focus Executive (Freight) to be based in their Changi AirFreight Centre.
- Serve as the main point of contact for customers regarding freight bookings, tracking, and general inquiries
- Build strong relationships with clients by providing timely updates and proactive communication
- Work with operations teams, vendors, and carriers to ensure on-time pickup, transit, and delivery
- Monitor shipments and provide real-time status updates
- Handle customer concerns professionally, aiming for swift and effective resolution
- Ensure all shipping documents comply with customs and regulatory requirements
- Process invoices accurately and in a timely manner
- Coordinate with the finance team to resolve discrepancies or adjustments
- Assist the sales team with client follow-ups, rate quotations, and post-booking coordination
- Maintain accurate customer and shipment records for operational and audit purposes
- Suggest and support continuous improvement efforts across customer experience and operations
- Variable Bonus (Depends on Company and Individual performance)
- Annual Leave: 15 days
- Medical Leave
- Birthday Leave
- Family Care Leave
- Medical Insurance
- Dental Benefits
- Shift Allowance
(Must)
- Diploma/Degree in Logistics, Supply Chain, Business, or related field
- Minimum 3 years of experience in logistics/freight forwarding
- Proficient in freight documentation and customs processes
- Experience with billing and invoicing systems
- Excellent communication, coordination, and customer service skills
- Able to multitask and work well in a fast-paced environment
- Strong attention to detail and accuracy in documentation
(Advantageous)
- Able to start work within short notice
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We regret that only shortlisted candidates will be notified.
Registration No.: R1217125 (Yeo Ker Ling Caroline)
Recruitment Licence: 12C5051
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.