Customer Focus Executive (Freight)

Reeracoen Singapore Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics management firm in Singapore is seeking a Customer Focus Executive (Freight) to manage customer interactions and ensure effective freight operations. The ideal candidate will have at least 3 years of logistics experience and strong communication skills. This role offers a competitive salary and various benefits, including medical and annual leave.

Benefits

Variable Bonus

Annual Leave: 15 days

Medical Insurance

Dental Benefits

Shift Allowance

Qualifications

• Minimum 3 years of experience in logistics/freight forwarding.
• Proficient in freight documentation and customs processes.
• Experience with billing and invoicing systems.

Responsibilities

• Serve as the main point of contact for customers regarding freight bookings.
• Build strong relationships with clients through proactive communication.
• Ensure all shipping documents comply with customs regulations.

Skills

Excellent communication skills

Customer service skills

Coordination skills

Attention to detail

Multitasking ability

Education

Diploma/Degree in Logistics, Supply Chain, Business

Job description

Job title: Customer Focus Executive (Freight) | Reference ID: 36890

Salary Range: 3,200 - 3,800 SGD

Our client is a leading supply chain and logistics management specialist. They are currently looking for a Customer Focus Executive (Freight) to be based in their Changi AirFreight Centre.

Responsibilities

• Serve as the main point of contact for customers regarding freight bookings, tracking, and general inquiries
• Build strong relationships with clients by providing timely updates and proactive communication
• Work with operations teams, vendors, and carriers to ensure on-time pickup, transit, and delivery
• Monitor shipments and provide real-time status updates
• Handle customer concerns professionally, aiming for swift and effective resolution
• Ensure all shipping documents comply with customs and regulatory requirements
• Process invoices accurately and in a timely manner
• Coordinate with the finance team to resolve discrepancies or adjustments
• Assist the sales team with client follow-ups, rate quotations, and post-booking coordination
• Maintain accurate customer and shipment records for operational and audit purposes
• Suggest and support continuous improvement efforts across customer experience and operations

What you will receive

• Variable Bonus (Depends on Company and Individual performance)
• Annual Leave: 15 days
• Medical Leave
• Birthday Leave
• Family Care Leave
• Medical Insurance
• Dental Benefits
• Shift Allowance

Requirements & Preferences

(Must)

• Diploma/Degree in Logistics, Supply Chain, Business, or related field
• Minimum 3 years of experience in logistics/freight forwarding
• Proficient in freight documentation and customs processes
• Experience with billing and invoicing systems
• Excellent communication, coordination, and customer service skills
• Able to multitask and work well in a fast-paced environment
• Strong attention to detail and accuracy in documentation

(Advantageous)

• Able to start work within short notice

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We regret that only shortlisted candidates will be notified.

Registration No.: R1217125 (Yeo Ker Ling Caroline)

Recruitment Licence: 12C5051