Freight Executive (East)

WECRUIT PTE. LTD.; Singapore; On-site; SGD 48,000 - 65,000; Full time

Job summary

A logistics firm in Singapore is looking for a candidate to serve as the main liaison for customers in freight-related inquiries and operations. The role requires efficient complaint handling, shipping documentation preparation, and proactive customer communication. Attention to customs regulations and collaboration with internal teams are essential. Candidates should demonstrate a strong focus on customer satisfaction and operational efficiency.

Responsibilities

• Serve as the main liaison for customers on freight-related inquiries.
• Coordinate with internal departments and service providers for cargo operations.
• Address customer complaints efficiently.
• Prepare and verify shipping documentation.
• Track shipments and inform customers of updates.

Job description

Responsibilities

• Serve as the main liaison for customers on freight-related inquiries, bookings, and shipment status updates
• Coordinate with internal departments, carriers, and external service providers to ensure smooth and timely cargo operations
• Address customer complaints efficiently, providing quick and effective solutions to ensure a positive service experience
• Prepare and verify all required shipping documentation, including invoices, bills of lading, and import/export paperwork
• Track shipments and proactively inform customers of any updates, delays, or issues
• Assist in preparing freight quotations and support rate negotiations with customers
• Maintain up-to-date customer records and ensure all transactions are accurately recorded in the system
• Ensure full compliance with customs regulations, industry standards, and internal company policies
• Collaborate with the sales team by responding to service-related questions and supporting follow-up with clients
• Proactively seek areas for improvement in service processes to increase operational efficiency and customer satisfaction

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

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