Quality Control jobs in Singapore
Service Operations Supervisor (After Sales)
DM DASHER PTE. LTD.
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EE HUP - JOHN PTE. LTD.
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ROHDE & SCHWARZ GmbH & Co. KG
Senior Project Engineer
ENNOVI PRECISION TECHNOLOGY (SINGAPORE) PTE. LTD.
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THE SUPREME HR ADVISORY PTE. LTD.
Interior Design Project Manager [5 Days | Bendemeer | $3,500–$5,000] – EH03
THE SUPREME HR ADVISORY PTE. LTD.
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Service Operations Supervisor (After Sales)
Job summary
A leading service centre operator in Singapore is looking for a Service Operations Supervisor to oversee daily operations, ensuring smooth coordination among teams and maintaining service quality. This role requires strong organizational and leadership skills, along with a background in technical support for home appliances. The ideal candidate will manage inventory and ensure timely service delivery. Competitive benefits and a supportive work environment are provided.
Benefits
Qualifications
- Solid experience in Service Centre or operations supervision.
- Technical knowledge of home appliances is a plus.
- Strong organization, coordination, and communication skills.
- Hands-on, proactive, and able to work independently.
Responsibilities
- Oversee daily Service Centre operations, ensuring effective coordination.
- Supervise and support the service team for workflow efficiency.
- Manage inventory control including stock tracking and forecasting.
- Monitor service quality and turnaround time for customer satisfaction.
- Prepare operational reports and assist in implementing improvements.
Skills
Dasher Service Centre specialising in the after sales support and repair of products such as robot vacuums, air purifiers, and other smart home appliances.
The Service Operations Supervisor is responsible for overseeing the daily operations of the service centre, ensuring smooth coordination between the front desk, technical, inventory, and logistics teams.
This role requires strong organisational and leadership skills to maintain service efficiency, uphold SOP compliance, and support continuous improvement across the team.
Candidates with a technical background or experience in electrical appliances repair will have an added advantage.
- Oversee daily Service Centre operations, ensuring effective coordination between front desk, repair technicians, inventory, and dispatch teams
- Supervise and support the service team, ensuring workflow efficiency, timely service delivery, and adherence to company SOPs
- Manage inventory control and forecasting, including spare parts planning, stock tracking, and replenishment coordination
- Monitor service quality and turnaround time, ensuring customer satisfaction and smooth after sales support
- Prepare operational reports and performance updates for management review and assist in implementing process improvements
- Solid experience in Service Centre, After Sales, or operations supervision
- Technical knowledge of home appliances (robot vacuums, air purifiers, etc.) is a PLUS
- Goodcommunicationskillsandabilitytomanageasmallteam
- Strong organisational, coordination, and communication skills
- Hands on, proactive, and able to work independently
You will be supported by various in house teams to ensure smooth operations and effective execution. Our Warehouse Team assists with shipment coordination, while the Customer Service (Live Agents) Team handles customer enquiries and after sales support in real time.
You will also work closely with our Brand's Person in Charge, who provide direction on product strategy, campaign planning, and brand-specific initiatives.
Cross department collaboration is highly encouraged, you may also take part in internal training sessions, market analysis discussions, and sales challenges. Active participation in brainstorming sessions and team meetings is expected as part of your role.
- CPF Contribution
- Annual Increment
- Performance Bonus
- Annual Leave
- Medical Leave
- Compassionate Leave
- Parental Leave
- Child Care Leave
- Medical Benefit
- Optical Benefit
- Dental Benefit
- Insurance
- Laptop provided
- Company Trip
- Anniversary Gift – Thank you to be with us!
- Birthday Gift – Must celebrate!
- Snacks, and Refreshment provided
- Staff Discount – The deal can go real crazy~
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.