Service Operations Supervisor (After Sales)

DM DASHER PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading service centre operator in Singapore is looking for a Service Operations Supervisor to oversee daily operations, ensuring smooth coordination among teams and maintaining service quality. This role requires strong organizational and leadership skills, along with a background in technical support for home appliances. The ideal candidate will manage inventory and ensure timely service delivery. Competitive benefits and a supportive work environment are provided.

Benefits

CPF Contribution

Annual Increment

Performance Bonus

Annual Leave

Medical Leave

Compassionate Leave

Parental Leave

Child Care Leave

Medical Benefit

Optical Benefit

Dental Benefit

Insurance

Laptop provided

Company Trip

Anniversary Gift

Birthday Gift

Snacks and Refreshment

Staff Discount

Qualifications

• Solid experience in Service Centre or operations supervision.
• Technical knowledge of home appliances is a plus.
• Strong organization, coordination, and communication skills.
• Hands-on, proactive, and able to work independently.

Responsibilities

• Oversee daily Service Centre operations, ensuring effective coordination.
• Supervise and support the service team for workflow efficiency.
• Manage inventory control including stock tracking and forecasting.
• Monitor service quality and turnaround time for customer satisfaction.
• Prepare operational reports and assist in implementing improvements.

Skills

Service Centre experience

Technical knowledge of home appliances

Organisational skills

Team management

Communication skills

Job description

Job Overview

Dasher Service Centre specialising in the after sales support and repair of products such as robot vacuums, air purifiers, and other smart home appliances.

The Service Operations Supervisor is responsible for overseeing the daily operations of the service centre, ensuring smooth coordination between the front desk, technical, inventory, and logistics teams.

This role requires strong organisational and leadership skills to maintain service efficiency, uphold SOP compliance, and support continuous improvement across the team.

Candidates with a technical background or experience in electrical appliances repair will have an added advantage.

Key Responsibilities

• Oversee daily Service Centre operations, ensuring effective coordination between front desk, repair technicians, inventory, and dispatch teams
• Supervise and support the service team, ensuring workflow efficiency, timely service delivery, and adherence to company SOPs
• Manage inventory control and forecasting, including spare parts planning, stock tracking, and replenishment coordination
• Monitor service quality and turnaround time, ensuring customer satisfaction and smooth after sales support
• Prepare operational reports and performance updates for management review and assist in implementing process improvements

Job Requirements

• Solid experience in Service Centre, After Sales, or operations supervision
• Technical knowledge of home appliances (robot vacuums, air purifiers, etc.) is a PLUS
• Goodcommunicationskillsandabilitytomanageasmallteam
• Strong organisational, coordination, and communication skills
• Hands on, proactive, and able to work independently

Who’s There to Support You?

You will be supported by various in house teams to ensure smooth operations and effective execution. Our Warehouse Team assists with shipment coordination, while the Customer Service (Live Agents) Team handles customer enquiries and after sales support in real time.

You will also work closely with our Brand's Person in Charge, who provide direction on product strategy, campaign planning, and brand-specific initiatives.

Cross department collaboration is highly encouraged, you may also take part in internal training sessions, market analysis discussions, and sales challenges. Active participation in brainstorming sessions and team meetings is expected as part of your role.

Benefit Package

1. Must-have:

• CPF Contribution
• Annual Increment
• Performance Bonus
• Annual Leave
• Medical Leave
• Compassionate Leave
• Parental Leave
• Child Care Leave

2. General:

• Medical Benefit
• Optical Benefit
• Dental Benefit

3. Special at DASHER:

• Insurance
• Laptop provided
• Company Trip
• Anniversary Gift – Thank you to be with us!
• Birthday Gift – Must celebrate!
• Snacks, and Refreshment provided
• Staff Discount – The deal can go real crazy~