Customer Service Executive

JobSupermart.com; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A customer service management firm in Singapore is seeking an individual to assist the Senior Manager in various administrative tasks. Responsibilities include handling customer inquiries and complaints, monitoring service reports, and organizing company activities. The ideal candidate should have experience in customer service and strong analytical skills. This role offers opportunities to engage with tenants and enhance service delivery.

Qualifications

• Experience in customer service or related field.
• Strong analytical and communication skills.

Responsibilities

• Receive and attend to customer inquiries, feedback, and complaints.
• Monitor and prepare reports on customer service programs.
• Organize company functions and community activities.
• Preparation, Explanation, Negotiation of Services Agreement Contracts.
• Managing Tenants of Multi-Tenanted Buildings.
• Digital Marketing Service Support.
• Follow Up on Customers’ and Subscribers’ Attendance.

Job description

To assist the Senior Manager in the implementation of Customer Service ADMIN Tasks and Duties: Tenants & Subscribers Support**

Jobs Description:

• 1. Receive and attend to Customer’s Enquiry, Feedback and Complaints. - Analyze the Requests / Complaints, Channel to Relevant Staffs for Follow-up Action, and ensure all CASES are Attended to Promptly.
• 2. Monitoring and Prepare Reports on Customer Survey , and Customer Service Programs in the ERP / CRM Systems.
• 3. Organization of Company’s Functions and Community Activities as Assigned By Superiors
• 4. Preparation, Explanation, Negotiation of Our Company’s Security Technologies Services Agreement Contracts , Rates Reduction , Termination Notice, including Dismantling, Compensation.
• 5. Managing Tenants of Multi-Tenanted Buildings including incoming and outgoing Tenants, Promotion of Our Service to the Tenants.
• 6. Digital Marketing Service Support Company's Web-site , Platform to Existing Subscribers and Business Associates.
• 7. Follow Up Customers’ , Subscribers’ & Tenants Attendance from Web-Site. – ADMIN WORK

Others: Company located in the Jurong areas. No quota for work permits.