Customer Service Executive

Challenger Technologies; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A leading technology service provider in Singapore is looking for a Customer Service Executive. The role entails attending to customers, troubleshooting device issues, and maintaining high standards of service. Ideal candidates will have a background in customer service and excellent communication skills. Join a team dedicated to providing exceptional customer experiences.

Qualifications

• Experience in customer service is essential.
• Strong verbal and written communication skills are required.
• Familiarity with company products and warranty policies is necessary.

Responsibilities

• Attend to walk-in customers and address inquiries.
• Perform basic diagnoses of device faults.
• Handle product exchanges and setups.

Skills

Customer Service Experience

Excellent Communication Skills

Multi-tasking Ability

Job description

Challenger Technologies Limited is seeking a dynamic and customer-focused individual to join our team as a Customer Service Executive. Reporting directly to the General Manager - Customer Experience, the incumbent will play a crucial role in maintaining exceptional standards of customer satisfaction and service delivery.

Working days: Monday to Sunday (5 Days Work Week)

Working time: 11.00am to 9.30pm

Responsibilities

• Attend to walk-in customers, addressing VEW and inquiries.
• Perform basic diagnoses of device faults.
• Conduct product testing and manage exchanges.
• Assist with first-time product setup.
• Apply screen protectors.
• Handle SingSaver redemptions.
• Resolve product issues encountered by customers after sales.

Requirements

• Experience in customer service.
• Excellent verbal and written communication skills to effectively handle customer inquiries and strong command of the language(s) used for customer interactions.
• Familiarity with the company's products, including their features, functionalities, and warranty policies. Ability to assist customers with product testing, setup, exchange, screen protector application, and other related tasks.
• Customer-centric approach with a genuine desire to assist and provide exceptional service to customers. Patience, empathy, and the ability to handle customer complaints or difficult situations professionally.
• Ability to handle multiple tasks simultaneously.