Restaurant Customer Service Executive [5.5 Days]

Greenwood F & B; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading restaurant chain in Singapore is seeking an experienced Hostess to greet guests and manage reservations. You will ensure the dining room is ready for guests and provide excellent customer service in a fast-paced environment. The ideal candidate has over a year of experience in a similar role. Benefits include free staff meals and career progression opportunities.

Benefits

Incentive Scheme

Free meals during shift

Taxi claims for late nights

Annual Sentosa entry pass

30% staff discount on birthdays

Qualifications

• 1+ years of experience as a Hostess or similar role in a fast-paced restaurant environment.
• Excellent interpersonal and communication skills.
• Ability to multitask and prioritise tasks.

Responsibilities

• Greeting guests and seating them at their table.
• Managing the restaurant's reservation system.
• Ensuring the dining room is clean and well-presented.

Skills

Interpersonal skills

Multitasking

Attention to detail

Professional demeanor

Job description

Greenwood Fish Market

Bukit Timah: 34 Greenwood Ave, S289236

Quayside Isle: 31 Ocean Way #01-02 to 05, S098375

Key Responsibilities

• Greeting guests as they arrive at the restaurant and seating them at their table
• Managing the restaurant's reservation system and taking phone calls to book tables
• Ensuring that the dining room is clean and well-presented at all times, with all tables set and ready for guests
• Managing the flow of guests in and out of the restaurant, ensuring that waitstaff can provide efficient service
• Assisting with the management of the restaurant's waitlist, communicating wait times to guests
• Assisting with general restaurant operations as needed, including bussing tables and assisting with cleaning and sanitising

Requirements

• 1+ years of experience as a Hostess or similar role in a fast-paced restaurant environment
• Excellent interpersonal and communication skills, with the ability to provide warm and friendly service to guests
• Ability to multitask and prioritise tasks in a fast-paced environment, with strong attention to detail
• A friendly and professional demeanour, with the ability to remain calm and composed in a busy restaurant environment
• Basic computer skills, with experience using reservation systems

Benefits For Confirmed Staff

• Incentive Scheme: 4%, 8%, 12% if sales targets are met
• Staff Meals: Free meals provided during shift
• Night Transport: Taxi claims available for exceptionally late days
• Top Seller Award: Incentives for the highest earner of each month from every outlet
• Wellbeing Benefits: Medical claims included
• Annual Leave: From 7 days onwards (negotiable on case to case basis)
• Confirmation Adjustment: Pay adjustment upon confirmation from 5% onwards
• Sentosa Entry Pass: Annual Sentosa islander pass provided for subsidised transport and free entry (for our Sentosa team)
• Career Progression: Career path personalisations and growth opportunities
• Staff Discount: 30% off the entire bill for staff when they dine in with us during their birthday (up to a max of 4 pax)