Customer Service Executive | Up to $3.5K + OT | 5 Days | Tampines - 0310

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment consultancy in Singapore is seeking a Customer Service Executive in Tampines. The candidate will provide quality support over email and phone, handle customer inquiries, and manage sales orders. The role requires a minimum diploma and 2-3 years of experience in customer relationship management and order processing. Candidates must possess Excel skills and familiarity with SAP is advantageous. This position offers a salary range of $2,800 to $3,500 plus overtime pay.

Qualifications

• Minimum 2-3 years of relevant experience in order processing and delivery arrangement.
• Experience in handling customer inquiries and claims via email and phone.
• Familiarity with Excel and its functions.

Responsibilities

• Provide quality customer service support to customers over e-mail and phone.
• Handle customer enquiries efficiently and escalate issues when required.
• Perform sales order management for customers.
• Allocate stocks and arrange delivery for orders.
• Conduct regular meetings with customers for communication.
• Solve problems to add value for customers.
• Extract and organize data for monthly reports.
• Collaborate with internal teams for timely resolution of issues.
• Promote new products to existing customers.
• Perform ad hoc tasks and projects as assigned.

Skills

Excel skills (V-lookup, Pivot tables)

Customer relationship management

Order processing

Handling customer inquiries

Education

Minimum Diploma in any field

Tools

SAP

Job description

Customer Service Executive

• Location: Tampines
• Working Hours: 830am - 530pm (Mon - Fri)
• Salary : $2,800 to $3,500 +OT pay
• Minimum Diploma in any field.
• At least 2-3 years of relevant experiences on order processing and delivery arrangement, customer relationship management.
• Experience in handling customers’ inquiries and claims by emails and phone calls.
• Possess Excel skills and knowledge such as, V-lookup, Pivot tables, and simple formulae.
• Experience in SAP will have an added advantage.

Interested applicants can also send your resume to [e-mail] and allow our consultant to match you with our clients. No Charges will be incurred by Candidates for any service rendered.

WA ME 9735 4019 for more Customer Service role

RESPONSIBILITIES

• Provide quality customer service support to customers over e-mail and phone.
• Handle customer enquiries efficiently and elevate issues promptly when required.
• Perform sales order management for customers.
• Perform allocation of stocks and arrange delivery for customers’ orders.
• Conduct regular meetings with customers for close communication.
• Perform problem solving to value-added customers.
• Extract and tabulate data for monthly reporting.
• Collaborate with internal teams to ensure timely resolution of customer issues.
• Promote or recommend new products to existing customers.
• Any other ad hoc tasks and projects assigned.

POH LI WEN REG NO: R25136683

THE SUPREMEHR ADVISORY PTE LTD EA NO: 14C7279