Customer Service Executive (Order Processing/Letter of Credit) #JYS

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment agency in Singapore seeks an experienced Supply Chain professional to manage customer orders and oversee import/export documentation. Candidates must have at least 5 years of relevant experience and strong proficiency in MS Excel and ERP/SAP. The role requires coordination with factories and handling shipments to meet client needs. Interested candidates should send their resume to the provided email address.

Qualifications

• Minimum Dip/Deg in Supply Chain/Business with at least 5 years relevant experience.
• Prior work experiences in cross-cultural environments/settings.
• Handling of custom issues in Southeast Asia, Australia will be an added advantage.

Responsibilities

• Process and manage customer orders, ensuring accurate details.
• Coordinate with the factory on pricing updates and delivery schedules.
• Monitor shipments and expedite orders to meet requirements.
• Follow up on payments and liaise with finance on overdue accounts.
• Handle Letters of Credit and related documentation.
• Issue debit or credit notes and maintain financial records.
• Manage shipping instructions and prepare documents for customs.
• Update customer and project information in SAP and CRM systems.
• Support complaint handling and customer inquiries.

Skills

Proficiency in MS Excel

Knowledge of import/export documentation

Experience in cross-cultural environments

Education

Diploma/Degree in Supply Chain/Business

Tools

ERP/SAP

Job description

• Process and manage customer orders, ensuring details match agreed quotations or pricing.
• Coordinate with the factory on pricing updates, delivery schedules, and order confirmations.
• Monitor shipments and expedite orders to meet client requirements.
• Follow up on payments and liaise with finance on overdue accounts or credit matters.
• Handle Letters of Credit (LC) and related documentation in line with company terms.
• Issue debit or credit notes when needed and maintain accurate financial records.
• Manage shipping instructions and prepare documents for customs clearance.
• Update customer and project information in SAP and CRM systems.
• Support complaint handling, product returns, and customer inquiries efficiently.

Requirements:

• Minimum Dip/Deg in Supply Chain/Business or other related courses with at least 5 years relevant experience with knowledge of import/export documentations
• Proficient in MS Excel and ERP/SAP
• Prior work experiences in cross-cultural environments/settings and handling of custom issues in Southeast Asia, Australia will be an added advantage

Interested candidates please send in your resume to:

Yvonne Suan Ying Zhen

CEI No: R24122857

Email: [e-mail]

EA License No: 99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.