Customer Service Executive (18 months)

Total; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading energy company in Singapore is looking for a professional to handle customer inquiries, coordinate shipments, and manage shipping documents. The ideal candidate has a degree in Supply Chain, at least 2 years of experience, and strong communication skills. This role demands proactive project management and requires proficiency in Microsoft Office. This position promises growth opportunities in a dynamic environment.

Qualifications

• At least 2 years’ experience in related activities.
• A strategic mindset with analytical capability.
• Able to work independently and drive projects.

Responsibilities

• Respond to customer enquiries on product availability and pricing.
• Process all orders and coordinate shipments locally and overseas.
• Generate and check all shipping documents.

Skills

Analytical mindset

Strong communication skills

Interpersonal skills

Proficiency in Microsoft Office

Knowledge of VBA

Team player

Education

University graduate in Supply Chain or related fields

Job description

Respond to customer enquiries on product availability and pricing enquiries

Process all orders received and coordinating of shipments both local and overseas

Perform shipment coordination with Freight forwarding agents for Inbound and Outbound Logistic

Verify products and pricing accuracy, endorse and acknowledge receipt of orders

Data entry of all orders into system with accuracy by the stipulated order cut-off time

Monitor product completion and notify customers of ECD (estimated completion dates); plan for shipment arrangements and continuously monitoring all back orders

Plan and estimate the monthly shipments planned for reporting to the hierarchy to compute estimated monthly sales volume

Coordinate with customers and respective personnel from Production / Logistics / Warehousing / Procurement personnel on export shipments or self-collection or delivery of orders

Generate and check all shipping documents (Invoices, Packing List, Bill of Lading, Certificates of Origin, Certificates of Analysis, Fumigation/Packing Declaration, Form D, etc.)

Collate all shipping documents and dispatch to consignees

Attend to customer complaints and coordinate feedback and investigation findings

Maintain strong business relations and close contact with customers

Provide back up support in absence of colleagues in the team

Liaise with various departments on customers’ enquiries on products

Maintain records and references for internal and external audits

Participate in maintenance of Quality Management Systems (ISO 9001:2000)

Participate in maintenance of HSE Management Systems (ISO 14001 & ISO 45001)

Participate in ad hoc projects related to Customer Service Team

Qualifications/Experience required

University graduate in Supply Chain, Maritime or related fields

At least 2 years’ experience in related activities

Has analytical & strategic mindset

Able to work independently and drive projects and initiatives

Strong communications and interpersonal skills to work with different stakeholders

Proficient in Microsoft Office Applications

Knowledge of VBA is desirable

Initiative and forthcoming with ideas for continuous work improvements

Must be a team player and willing to share load & experiences

Knowledge of International Trade Terminology (Incoterms, UCP 600), etc

Knowledge of various payment terms in international trade