Customer Service Executive (Call Centre)

International SOS; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading assistance services provider in Singapore is seeking a Customer Service Executive (Call Centre). You will manage cases while providing exceptional service and being the first point of contact for clients. The ideal candidate has a diploma and at least 3 years of relevant experience, preferably in a call centre or hospitality environment.

Qualifications

• Minimum 3 years of work experience in relevant fields.
• Experience in call centres, assistance companies, or hospitality is an advantage.

Responsibilities

• Manage cases with the 'Assist First, Verify Later' approach.
• Provide exceptional service with a professional attitude.
• Serve as the first point of contact for members and clients.

Skills

Customer service skills

Communication skills

Case management

Customer service orientation

Ability to coordinate logistics

Education

Diploma or equivalent

Job description

Customer Service Executive (Call Centre)

Job Responsibilities

• Manage cases with the "Assist First, Verify Later" approach.
• Provide exceptional service with a professional attitude.
• Understand key clients' Operations and Billings Procedures.
• Coordinate cases efficiently and cost‑effectively.
• Move cases forward in the best interests of members and clients.
• Collaborate with operations staff, medical team, and other Assistance Centres.
• Serve as the first point of contact for members, clients, and colleagues.
• Answer incoming calls promptly and courteously.
• Handle inbound requests efficiently.
• Manage and communicate case loads during shifts.
• Arrange logistics timely and appropriately.
• Escalate cases as per protocols.
• Ensure continuity of service delivery.
• Organize medical and security services using internal and external resources.
• Promote International SOS positively.
• Perform other duties as requested by the manager.

Requirements

• Diploma or equivalent.
• Minimum 3 years of work experience.
• Experience in call centres, assistance companies, or hospitality industry is an advantage.

Other Information

• Our office is located in Changi Business Park and Expo is the nearest MRT station.
• We are regret to inform only shortlisted candidates will be notified.