Customer Service Executive

GAN TECK KAR INVESTMENTS PTE LTD; Singapore; On-site; SGD 25,000 - 35,000; Full time

Job summary

A reputable customer service firm in Singapore is seeking an experienced Customer Service Representative. Responsibilities include preparing sales orders, handling customer queries, and ensuring order execution. Ideal candidates have a diploma and at least one year of customer service experience. Enjoy a positive work environment with numerous perks including staff discounts and a gym.

Benefits

In-house staff canteen with meals provided

Exclusive staff discounts

Access to a fully equipped gym

Immediate hiring

Qualifications

• At least one year of experience in customer service is preferred.
• Positive attitude and pleasant personality are essential.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Prepare sales orders, delivery orders, and invoices.
• Attend to customer queries with prompt and professional service.
• Ensure timely execution of customer orders.
• Liaise with internal departments to process order requests.

Skills

Customer-oriented

Excellent interpersonal skills

Problem solving

Phone/email etiquette skills

Education

Diploma in any relevant discipline

Job description

Why Join Us?

• 44-hour work week, 5 days
• In-house staff canteen with meals provided
• Convenient location, just a short walk from Tuas Link MRT
• Exclusive staff discounts
• Access to a fully equipped in-house gym
• Immediate hiring, start work right away!

Job Responsibilities

• Prepare sales orders, delivery orders, invoices and other necessary documents
• Attend to customers queries with prompt and professional service
• Ensure timely execution of customers’ orders
• Communicate with customers via various channels.
• Liaise with internal departments and/or third parties to process order requests from customers.
• Maintain good relationships with customers by providing excellent sales support and accurate product information.
• Handle and resolve customers feedback issues.
• Any ad-hoc duties as assigned by Manager.

Job Requirements

• Diploma in any relevant discipline
• At least one year of experience in customer service is preferred
• Customer-oriented with positive attitude and pleasant personality
• Excellent interpersonal, communication, problem solving and phone/email etiquette skills
• Can work independently in a fast-paced environment with minimum supervision