Full Time jobs in Singapore

About Us

ECICS LIMITED is a leading provider of general insurance solutions in Singapore. With a focus on customer service and innovation, we aim to offer tailored insurance products and exceptional support. As a dynamic organisation, we are committed to the development of our employees and business growth.

Position: Customer Outreach Officer (General Insurance)

This full-time role is based in the Paya Lebar East Region. You will handle enquiries, resolve customer issues, and promote our general insurance products, playing a vital role in delivering exceptional customer service.

Roles & Responsibilities:

• Conduct outbound telesales activities to acquire new and renewal customers for our general insurance products.
• Create sales urgency and add value to customers for our retail motor, commercial motor, maid insurance, and other retail lines.
• Respond professionally to customer queries via phone, email, and chat, facilitating resolution and anticipating needs.
• Perform verification checks on all existing customers as per SOP and regulatory requirements.
• Maintain service quality and professional conduct, including support for intermediaries.
• Ensure accuracy of customer information and complete documentation.
• Coordinate with other departments for timely onboarding of cases.
• Follow company policies, procedures, and guidelines.
• Assist supervisors in preparing reports and initiatives to improve sales and service strategies.

Qualifications & Requirements:

a) Education

• GCE O-Level / Diploma or equivalent
• General Insurance certifications such as BCP, PGI, and CommGI are essential. Candidates without these certificates may be considered if they pass all certifications within 2 months.

b) Work Experience

• At least 2 years of telesales experience
• Knowledge of general insurance personal lines products
• Experience managing call centres and using telephony tools
• Proven sales ability and technical knowledge of sales processes
• Experience working in a computerized environment
• Strong interpersonal skills across multiple levels
• Pleasant telephone manner

c) Communication Skills

• Effective oral and written communication skills in English; proficiency in another local language is preferred
• Consultative negotiation skills to explore alternatives and reach mutually acceptable outcomes
• Excellent customer service skills, with a focus on exceeding customer expectations
• Ability to explore alternatives, anticipate needs, and prioritize customer satisfaction