Education-Jobs in United States

Job Responsibilities

• Process customer orders via phone, WhatsApp, and email, ensuring accuracy in product details and shipping information.
• Update and manage orders in VisuStore and other systems, including remote edging and special order types (replacement, complimentary).
• Track order status and ensure timely updates until final delivery.
• Operate tracing equipment to input frame data into VisuStore for remote edging orders.
• Provide professional communication on order status, delivery timelines, and product inquiries.
• Address customer inquiries, complaints, and feedback across multiple channels.
• Collaborate with logistics, CEF, and Sales teams for seamless order fulfillment.
• Handle job status updates and dispute resolutions efficiently.

Job Requirements:

• Higher NITEC Level or higher in Opticianry or a related field.
• 1-3 years of experience in order fulfillment,or customer service roles.
• Strong computer literacy, especially in MS Excel (e.g., data entry, reporting, and tracking).

All Interested candidates are invited to email your resume in MS Word format to:

nerissa.goh@recruitexpress.com.sg


Please include your full working experience, education background, notice period, expected salary.

Nerissa Goh Jia Ying (R21103899)
Recruit Express Pte Ltd
Company Reg. No. 199601303W | EA License Number: 99C4599
Recruiter's ref code: #HGN

We regret to inform that only suitable candidates will be shortlisted for an interview.