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· Under the general direction the Nursing Director and with oversight from the Executive Director of Business Operations, the Operations Manager is responsible for a variety of supervisory, administrative, and financial non-nursing functions.

· The Operations Manager has responsibility for Service, Operations/Finance, Data Management, Personnel Management, Materials Management and Equipment, Quality Control and Data Collection and Reporting.

· As a lead member of the Patient Care Team, the Operations Manager is responsible for responding to need of patients and family members and takes a proactive role in the efficient operation of the unit.

· This role will also be responsible for the coordination and monitoring of schedules, payroll, patient classification, and other systems to support the patient care unit.

Principle Duties And Responsibilities:

Service:

· As a member of the Patient Care Team, the Operations Manager is responsible for ensuring that the patient and family members are attended to in a professional manner.

· The Operations Manager is responsible for responding to the needs of the patient/family members in a timely manner and maintains a professional and friendly demeanour at all times.

· As a lead member of this team, the Operations Manager is also responsible that other members of the team are responding to the needs of patients and families in a timely and professional manner.

· The Operations Manager will work cohesively as a member of the Patient Care Team, and will take a proactive role in ensuring the smooth and efficient operation of the unit.

· Maintains hospital service standards, with particular attention to personal/behavioral, staff teamwork, and patient-staff interaction guidelines.

Operations And Finance:

· Works cooperatively with the Nursing Director and Nursing Finance Manager to develop and maintain systems for collecting information to measure unit (s) of productivity.

· Monitors management report expenditure, reports findings to Nursing Director and initiates plan as appropriate.

· Assists with the collection and analysis of budget information

· Completes weekly payroll (s) and enters data for schedules and actual staffing into

· Staff system. Maintains Patient Classification system daily.

· Maintains staff records (i.e. use of sick time, FMLA, per diems, time schedules, staff turnover, license renewal, in-services/competencies, educational records.

· Meets with Executive Director of Business Operations on a frequent basis and as needed to ensure consistency of processes.

Data Management:

· Manages relevant databases, promotes security of information along with maintaining and auditing data to ensure quality control of systems.

· Primary systems include scheduling, payroll, and patient classification.

· Develops and maintains systems to ensure confidentiality and integrity of patient record in compliance with hospital policies, procedures, and standards.

· Contributes to the development of policies, procedures and systems which assure the effective operational functioning of the unit.

· Produces and maintains management data related to the operational needs and projects.

Human Resources:

· Supervises the daily activities of the Unit Coordinator to ensure optimum performance.

· Oversees the maintenance of confidential personnel, changes of status, terminations and personnel requisitions.

· Ensures completion of Annual Infection Control, Fire and Safety, OSHA, and other regulatory requirements and maintains records.

· Participates in hiring, terminating, and performance evaluations of unit coordinators and other personnel as directed.

· Schedules unit coordinators time and approves changes, as appropriate.

· Oversees and/or coordinates department orientation.

· Supports Staff as a resource in information systems.

Materials Management/Equipment:

· Coordinates and maintains systems for: (a) control group of inventory levels: (b) outside purchasing of supplies and equipment and capital equipment.

· Establishes and maintains levels of regular supply items

· Keeps audit trail of equipment ordered and received.

· Ensures that equipment is safe and in proper working condition in coordination with other departments.

· Maintains accurate inventory of equipment essential to unit.

· Collaborates with Patient Care team in obtaining information/planning on new products/technology; facilitates the introduction of new equipment/supplies.

· Generates and submits operating and capital budget requests based on the unit/patient care needs in conjunction with appropriate resources.

Quality:

· Collaborates with Nursing Director to keep unit regulatory ready, demonstrating knowledge of regulatory guidelines and ability to participate in unit quality programs.

· Participates in quality improvement projects.

· Member of Safety Committee, as assigned.

Other Duties:

· Participates on Nursing, Hospital, or Partner’s Healthcare System teams, as appropriate.

· Assists Nursing Director (s) in creating and implementing systems with filing and distribution of information (i.e. policy changes, announcements, staff meeting minutes and maintains bulletin boards, email lists, and manuals.)

· Completes special projects. Develops and participates in projects to enhance operations.

· Performs other duties, as assigned.

Requirements

· Min Degree in a related field from a recognized university

· Min 5-10 years experience in clinical operations

· Excellent communication skills is a must

· Good management skills of team

If you are interested in the position, do kindly drop your most updated resume to leonleong@recruitexpress.com.sg (Attn: Ops Manager)

Thank You.

Leon Leong De Cong

R1551708

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599