Customer Service Officer

SONIC TAPE PTE. LTD.; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A leading company in Singapore is seeking a Customer Service Representative to enhance customer satisfaction through diligent service and support. The successful candidate will handle order processing, customer inquiries, and collaborate closely with various departments to ensure smooth operations. Candidates with a positive attitude and GCE 'O' levels are encouraged to apply.

Qualifications

• 1-2 years experience in customer service or marketing is advantageous.
• Good verbal and written skills; positive attitude.

Responsibilities

• Provide excellent service and handle customer enquiries.
• Manage daily order processing and schedule deliveries.
• Support the marketing team and ensure operational efficiency.

Skills

Verbal communication

Interpersonal skills

Detail oriented

Efficiency

Computer literacy

Education

Minimum GCE 'O' levels

Job description

Job Responsibilities

• Provide excellent service to customers.
• Ensure customer enquiry are properly addressed and escalate customer complaints to related departments.
• Handle daily order processing, schedule deliveries and inventory reconciliation.
• Work with various departments to ensure smooth operations and to serve customers' need.
• Support the Marketing team.
• Other ad-hoc customer service-related duties as assigned.

Job Requirement

• Minimum GCE ‘O’ levels and above.
• Prior 1 – 2 years of working experience in customer service or marketing industry would be advantageous.
• Meticulous, detail oriented, efficient.
• Good verbal communication, interpersonal and written skills; with pleasant and positive attitude.
• Computer literate.

Work Location: 31 Kian Teck Drive, Singapore 628848.