CUSTOMER SERVICE ASSISTANT

ENG LEE LOGISTICS PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

ENG LEE LOGISTICS PTE LTD is seeking a customer service representative in a dynamic logistics environment. The role involves engaging with customers, managing inquiries, and providing timely assistance. Ideal candidates will have a background in customer service or logistics, strong communication skills, and a detail-oriented approach. A 5.5-day work week with transportation and lunch provided makes this an attractive opportunity.

Benefits

Transportation provided

Lunch provided

5.5-day work week

Qualifications

• Minimum qualification of GCE 'O' Levels or Diploma.
• Prior experience in customer service or logistics is an advantage.
• Strong communication and multitasking skills required.

Responsibilities

• Respond to customer inquiries via calls or emails.
• Maintain and update customer databases and records.
• Liaise with regulatory authorities for cargo clearance.

Skills

Communication

Interpersonal Skills

Multitasking

Detail-oriented

Proactivity

Education

GCE 'O' Levels

Diploma or equivalent

Tools

CargoERP

Portnet

TradeWeb

Job description

Job Description

• Respond to customer inquiries via calls or emails, providing timely and professional assistance to new and existing customers
• Actively listen to customer feedback, identify areas for improvement, and ensure customer satisfaction
• Develop a thorough understanding of company services to provide accurate information and address customer concerns effectively
• Maintain and update customer databases and records, ensuring all information is accurate and up to date
• Work closely with other departments to ensure a seamless and efficient customer experience
• Liaise with regulatory authorities to facilitate cargo documentation clearance
• Support the permit declaration process as needed

Job Requirement

• Minimum qualification of GCE 'O' Levels, Diploma, or equivalent. Candidates with relevant qualifications or experience are encouraged to apply
• Prior experience in customer service or logistics (1 year or more) is an advantage, but not mandatory
• Strong communication and interpersonal skills to engage with customers and stakeholders effectively
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Proficient in computer skills, with knowledge of customer service software (e.g., CargoERP, Portnet, TradeWeb) being a plus
• Detail-oriented, independent, and proactive with a willingness to learn
• 5.5-day work week. Transportation and lunch provided.