Online Email Response Customer Service

Borr Drilling; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading tech company is seeking an Online Email Response Customer Service representative in Singapore. The role involves managing customer communications, escalating issues, and helping optimize processes. The ideal candidate will possess strong communication skills and a proactive attitude.

Qualifications

• Strong communication and customer service skills.
• Proactive attitude with willingness to learn and adapt.

Responsibilities

• Receive, categorize and process daily user emails and direct messages.
• Escalate complex issues to relevant departments.
• Organize customer feedback and optimize service processes.

Skills

Communication

Customer Service

Proactive attitude

Education

Diploma or equivalent qualification

Job description

Our client, Manus AI , is an innovative technology company developing general AI agents that support users in completing tasks across work and life. They are currently looking for a Online Email Response Customer Service to support their growing user base in Singapore.

Job Responsibilities:

1、Receive, categorize and process daily user emails and direct messages, respond promptly and record processing results;

2、Escalate complex or special issue emails and transfer to relevant departments, collaborate with team to ensure timely response to customer needs;

3、Organize customer feedback and assist in optimizing service processes;

4、Track user-reported bugs, promote product iterations, maintain risk control records, regularly organize and summarize common issues, generate reports to support decision optimization.

Job Requirements:

• Diploma or equivalent qualification.
• Strong communication and customer service skills.
Proactive attitude with a willingness to learn and adapt

Location: 109 North Bridge Rd, Singapore 179097