Customer Service Manager

MODU K PTE. LTD.; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

A leading beauty salon is seeking a customer service professional to enhance client interactions and satisfaction. The role requires a Bachelor’s degree and 3-5 years in customer service management. The candidate must maintain high grooming standards and demonstrate exceptional communication skills to effectively address customer needs.

Qualifications

• 3-5 years of leadership and management experience in customer service.
• Experience in the beauty line preferred.
• Computer literate and high standards of grooming.

Responsibilities

• Respond to client inquiries in a professional manner.
• Ensure customer satisfaction and retention.
• Provide feedback on customer service processes.

Skills

Customer service

Communication

Leadership

Professionalism

People skills

Education

Bachelor’s Degree in Business, Commerce or relevant fields

Job description

Duties & Responsibilities

1. Watchfully responds to client inquiries in a professional manner and ensures that concerns are addressed quickly and completely
2. Gathers customer information thoroughly and effectively, accesses and satisfies client demands
3. Educates the salon customers based on their real needs during their visit to the shop
4. Provides professional customer support with a forthcoming mindset for customers to keep coming back and avoid unpleasant future encounters
5. Maintains a positive, empathetic, and professional attitude toward customers at all times
6. Attends to and communicates promptly to address customers’ queries at the most excellent approach
7. Acknowledges and resolves customer feedback and concerns
8. Knows products inside and out to answer product queries
9. Communicates and coordinates with team and management
10. Ensures customer satisfaction and increases customer retention
11. Gathers customer satisfaction levels and feedback on customer services for continuous improvement
12. Provides feedback on the efficiency of the operations and customer service process

Qualifications

• Bachelor’s Degree in Business, Commerce or relevant fields
• Three (3) to five (5) years of leadership and management experience in customer-service-related capacity
• Consistently well-groomed according to the high appearance standards of the salon and the company
• High degree of professionalism in customer service
• Exceptional people skills
• High standards of customer communication skills
• Prior experience in the beauty line preferred
• Ability to stay calm and excellent in handling difficult customers
• Computer literate