Operations Manager (Salon/F&B)

WALKING ON SUNSHINE PTE. LTD.; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

Une entreprise dynamique dans le secteur de la beauté et de la restauration recherche un gestionnaire d'opérations pour superviser et optimiser les activités des restaurants et salons. Le candidat idéal aura une solide expérience managériale, d'excellentes compétences en communication et sera axé sur la satisfaction client. Vous serez responsable de la formation des employés, du contrôle des coûts et de l'amélioration continue des opérations.

Qualifications

• Experience avérée en gestion dans l'industrie de la beauté et de la restauration.
• Connaissance des règles et lignes directrices légales de l'industrie de la beauté et de la restauration.
• Connaissance approfondie des fonctions commerciales (notamment la logistique et le service client).

Responsibilities

• Gérer les opérations quotidiennes du restaurant et du salon.
• Former le personnel sur les meilleures pratiques de service à la clientèle.
• Analyser les chiffres de ventes pour maximiser les bénéfices.

Skills

Leadership

Communication

Customer service

Financial Management

Data analysis

Education

Bachelor Degree in Hospitality, Retail Management or related field

Job description

Job Responsibilities

• Manage day to day restaurants & salons operations, and ensure a positive outlet image
• Coordinating front and back of the house operations for smooth delivery of services
• Training / coaching of new and current staff on customer service best practices
• Managing staff training, schedules and work performance
• Organize and supervise shifts
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Maintaining market awareness and developing new and innovative processes for more efficient restaurant operations
• Preparing of reports
• Analyze and forecast sales figures to maximize profits

Job Specialisations

• Bachelor Degree in Hospitality, Retail Management or related field
• Proven management experience in the Beauty & F&B industry
• Strong leadership skills
• Excellent communication skills
• Financial Management skills
• Customer service oriented
• Possess strong knowledge of Beauty and F&B industry 's legal rules and guidelines
• In depth knowledge of diverse business functions and principles (beauty lifestyle especially salon, logistics, supply chain, customer service, etc)
• Working knowledge of data analysis and performance / operation metrics