Waiter / Waitress (Hotel / Resort)

MANDAI RESORTS PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company in the hospitality sector is seeking a Brand Ambassador to ensure exceptional guest service. The role involves providing courteous service, maintaining the cleanliness of the dining area, and communicating effectively with management. Ideal candidates would have relevant qualifications and experience, but motivated fresh graduates are also welcome to apply.

Qualifications

• Min Nitec/Higher Nitec in Food and Beverage/Customer Service or an equivalent qualification.
• 1 to 3 years experience in Hospitality or Food & Beverage industry preferred, fresh graduates welcome.
• Strong interpersonal, communication, and organizational skills.

Responsibilities

• Serve as Brand Ambassador ensuring high service level.
• Provide friendly, courteous, professional customer service.
• Prepare and check tables before service and maintain cleanliness.

Skills

Interpersonal skills

Communication skills

Organizational skills

Education

Min Nitec/Higher Nitec in Food and Beverage/Customer Service or equivalent

Job description

Main Duties and Responsibilities

You will serve as our Brand Ambassador and ensure that our guests enjoy the unparallel levels of service that are associated with our brand.

Key Responsibilities

• Provide friendly, courteous, and professional customer service always.

• Ensure timely and good communication with Management on operation matters.

• Maintain complete knowledge of all menu items and upselling of the menu to guests.

• Prepare and check tables before service.

• Prompt to clear and reset tables after service.

• Ensure that all Company practices and procedures are met when delivering food from the kitchen to the Guest.

• Ensure the overall cleanliness and order of the restaurant tables, chairs, floors, and service station at all times.

• Ensure that all cleaning duties are completed in allocated times in accordance to the resort’s F&B standards.

• Complete all opening and closing procedures in a timely manner.

• Always be assertive and attentive to guests’ needs.

• Have thorough knowledge of all product and service procedures

• Any other tasks as assigned by the Restaurant Manager.

Job Requirements

• Min Nitec/Higher Nitec in Food and Beverage/Customer Service or an equivalent professional qualification in a related field

• 1 to 3 years experience, preferably in the Hospitality or Food & Beverage industry. Fresh graduates are welcomed.

• Strong interpersonal, communication and organizational skills.

• Highly motivated team player, able to perform with minimal supervision.