Workshop Technician I Full-Time / Part-Time

Decathlon Singapore; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading sports retail company in Singapore is looking for a dedicated Workshop Service Associate to provide high-quality repairs and customer support. You will engage customers in person and online, ensuring their satisfaction while promoting sustainable practices. The role requires strong communication skills, a focus on safety, and the ability to thrive in a fast-paced environment. Competitive salary with bonuses and growth opportunities!

Benefits

Starting salary from $2400 to $2900

Monthly bonuses up to 10%

20% employee discount on all products

Flexible spending allowance for health expenses

Comprehensive medical and insurance coverage

Qualifications

• Diagnose customer equipment needs quickly, in person or remotely.
• Provide accurate service quotes including billing methods.
• Perform high-quality repairs and maintenance.
• Follow safety rules and manage workspace efficiently.
• Recommend products and services based on customer needs.

Responsibilities

• Carry out maintenance, repair, and personalization services.
• Guarantee safety for yourself and your customers.
• Optimize actions for better customer service.
• Manage stock for effective sales.
• Engage customers across multiple channels.

Skills

Customer Service & Experience

Product and Service Knowledge

Economic & Performance Management

Tool and Equipment Handling

Software Proficiency: OLIK, ICARE

GAM 3 Workshop Trained

Clear and Effective Communication

Strong Organisation

Collaborative Teamwork

Process-Oriented Mindset

Conflict Management and Resolution

Job description

Decathlonisyoursportswonderland!

Wearethechampsincraftingandslingingsportinggoods,apparel,andequipment.Whetheryou'resmashinggoalsorconqueringthegreatoutdoors,Decathlon'sgotyourback–becausewinningisourfavoritesport!

AtDecathlon,we'renotjustaworkplace–we'realifestyle,andwewantyoutoexperiencetheverybest.Joinusandlet'sconquertheworldofsportstogether!

Whatisourculturelike?

• WheredecisionssparkHigh-fives:

Decathlonrocksalively,sportyvibewheremistakescanturnintoglobalvictories.Wetackleresponsibilitieswiththesameenergy–turningchallengesintotriumphs!

Ourgameplan?Preservingtheworldtogether!

• Yourcareertouchdowns:

AtDecathlon,we'renotjusttalkingaboutcareergrowth–it'sawildride!Laceupthosecareersneakersforlimitlesspossibilities,whetherscoringlocallyormakinginternationalmoves.Yourjourneywithus?Anepicadventure!

• Liveforsports?Nowdoitforaliving:

AtDecathlon,diveintosportsmadnesswithevents,competitions,andawinningculture.Enjoyexclusiveemployeediscountsfortop-notchgear–wheregamesandvictoriesturnintoepiccelebrations!

YOUR ROLE

To carry out high-quality workshop services and product/service sales, you guarantee the sustainable satisfaction of your customers and users as well as the economic and environmental performances

Your Responsibilities:

CARRYING OUT MAINTENANCE, REPAIR AND PERSONALISATION SERVICES

• Diagnose customer equipment needs quickly, in person or remotely.
• Provide quotes using the correct billing method (paid, warranty, free).
• Explain service costs and inform customers of any changes or delays.
• Perform high-quality repairs, maintenance, and personalization using proper tools and processes.
• Operate and maintain workshop machines you’ve been trained on.

GUARANTEEING YOUR SAFETY AND THAT OF YOUR SPORTS CUSTOMERS

• Follow fire safety, evacuation, and basic workplace safety rules.
• Use proper ergonomics, PPE, and handle hazardous materials safely.
• Protect customer data and ensure product safety standards are met.

YOU OPTIMISE YOUR ACTIONS AND ORGANISATION TO DEVOTE MORE TIME TO YOUR SPORTS CUSTOMERS

• Keep your workspace organized and efficient.
• Be available during peak times to maximize customer service.

HAVING THE RIGHT STOCK FOR YOUR SALES IN THE RIGHT PLACE, AT THE RIGHT TIME

• Manage both physical and digital stock effectively.
• Restock and reorder products as needed.
• Align inventory with current and upcoming sales needs.

YOU KNOW THE PRODUCTS AND SERVICES THAT ARE SUITABLE FOR THE NEEDS OF YOUR SPORTS CUSTOMERS

• Recommend the best product/service packages based on customer needs.
• Promote related services and continuously update your technical knowledge.

SELLING AND CHARMING YOUR SPORTS CUSTOMERS ACROSS ALL CHANNELS

• Engage with customers through various channels (in-store, online, phone, etc.).
• Sell complete solutions tailored to each customer.
• Identify and track customer preferences through their account.

YOU DEVELOP YOUR OMNI-SALES SHELF ORGANISATION (in-person, online, showrooming)

• Set up and organize displays to attract and inform customers.
• Adapt your merchandising to match sales activity and trends.

YOU BOOST YOUR BUSINESS ACROSS YOUR SPORTS AND ALL CHANNELS

• Highlight top-selling or upcoming products and services across channels.
• Ensure competitive pricing and strong value compared to local rivals.

Passionate about circularity and sustainability
Driven by environmental impact and long-term product lifecycle.

Technical Skills

• Customer Service & Experience
• Product and Service Knowledge
• Economic & Performance Management
• Tool and Equipment Handling
• Software Proficiency: OLIK, ICARE
• GAM 3 Workshop Trained

Soft Skills

• Clear and Effective Communication
• Strong Organisation
• Collaborative Teamwork
• Process-Oriented Mindset
• Conflict Management and Resolution

A remuneration That Grows With You:

• Kick off with a starting package from $2400, soaring up to $2900 and beyond!
• Monthly bonuses, up to a whopping 10% of your base salary.
• Dive into the opportunity to become a Shareholder and share in the success of our global family.
• At the end of the year, reap the rewards of profit sharing based on the performances across the country.

Climb the Career Ladder:

• Elevate your skills with the power of our internal Decathlon Academy – upskill and re-skill your way to greatness.
• Chart your course with internal career progression opportunities in both retail and our incredible support team.

Flexibility That Fits Your Lifestyle:

• Enjoy a flexible spending allowance annually for Sports & Health related expenses, including dental, vision and wellness activities;

️Be the Ultimate Decathlon Insider:

• Revel in a fantastic 20% staff discount on ALL Decathlon products – yes, including bikes, kayaks, tents, and everything else you need for your favorite sports!

️Because We Care About You:

• We've got your well-being covered with comprehensive medical and insurance coverage.
• Flash that winning smile with dental benefits.
• Keep your health in check with a health screening allowance.
• For our female champions, enjoy maternity benefits designed just for you.
• And when life throws curveballs, lean on our counseling sessions for support.

️️ Sports, Community, and Bonding:

• Kick off those shoes and join in the sports fun after work or during store meetings.
• Immerse yourself in a vibrant community of like-minded, sporty individuals just like you!
  

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FAQ :

What is the recruitment process like ?

Candidates can expect to be contacted within 2-3 working days. Shortlisted candidates will get an exclusive invite to join our bi-weekly Collective recruitment ! It's not just an interview – it's a high-energy, sporty showdown where the best team players emerge victorious.

Can I choose the store I want to work in ?

"Pick your playfield! ️ Let us know your favorite Decathlon store. Plus – as Decathlon keeps scoring new stores, you might just get the chance to switch fields and explore new horizons!

What are the working hours like ?

Our contract is based on 44 hours weekly Whether you're an early bird craving that 9 AM kick-off or a night owl ready to score from 1 PM to 10 PM, we've got shifts as dynamic as your game plan. Your schedule? As flexible as a pro athlete's training routine, tailored to both the store's hustle and your personal playtime needs! "

What is the career progression after this role ?

Score big in your career! Take the field, elevate your game to Department Manager, and gear up for the grand slam – Store Leader in Training, Click and Collect Store Leader, Operations Manager, and beyond! The journey is a sporty climb to success!

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