Senior Network & Security Engineer

PERSOL; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading recruitment agency is seeking a Senior Network & Security Engineer in Singapore. The role involves providing 24x7 support and maintaining SLA levels, training junior staff, and managing incident tickets. Candidates should have expertise in Checkpoint Firewall and certifications in Palo Alto and Fortinet. This is an excellent opportunity to work in a dynamic environment with a strong focus on security and network management.

Qualifications

• Experience in providing 24x7 support and achieving SLA levels.
• Ability to perform preventive maintenance and hardware inventory management.
• Relevant certifications to support key customers.

Responsibilities

• Participate in maintenance standby duty for 24x7 support.
• Ensure escalation procedures are followed for complex incidents.
• Train L1/L2 staff on firewall and legacy products.

Skills

Checkpoint Firewall with Switching and Routing

Palo Alto and Fortinet certifications

Job description

Senior Network & Security Engineer

Key Responsibilities

• Participate in maintenance standby duty to cover 24x7 support on rotational basis pre assigned by the team lead
• Ensure SLA Level is achieved every single fault case.
• Ensure escalation is carried out when a fault call is beyond the knowledge of L1/L2.
• Attend to daily call assignment when not in standby during office hours.
• Perform weekend or after office hours duty though not on standby if required.
• Attend to preventive maintenance not limited to hardware inventory.
• Follow up case from opening till closure.
• Update incident tickets properly and promptly.
• Get certifications required to support key customers.
• Train L1/L2 on his own competency. Example firewall/legacy products
• New assignment by Ops manager or TSM when needed.

Mandatory Skills

• Checkpoint Firewall with Switching and Routing
• Palo alto Fortinet and other security product valid certifcations