Software Support Specialist

FLINTEX CONSULTING PTE. LTD.; Singapore; Hybrid; SGD 40,000 - 60,000; Full time

Job summary

A global consulting firm in Singapore is seeking candidates for a Support team role. The role involves liaising with product developers and troubleshooting client products at customer sites. Successful candidates will document issues and provide resolutions, requiring strong communication skills and the ability to work in a fast-paced environment. Candidates must be graduates and may need to travel for support activities. Flexible work hours may be necessary depending on support requirements.

Qualifications

• Exceptional ability to build and manage relationships and expectations.
• Excellent verbal and written communication skills.
• Effective time-management and organizational skills.

Responsibilities

• Liaise with Product developers to support Client Products.
• Handle support tickets and resolve issues efficiently.
• Perform technical troubleshooting via remote sessions.

Skills

Communication skills

Time management

Organizational skills

Relationship management

Negotiation skills

Education

Any Graduate / BE / BTech / MCA

Job description

Roles & Responsibilities:

• Candidate will be part of our Support team liaising with Product developers to support Client Products deployed at customer sites across the globe.
• Will work along with the Support Lead, take up support tickets assigned, probe the issue, and give possible resolution within the Turn Around Time.
• Candidates will be trained in client products to give end to end resolutions on usual technical issues raised.
• Candidates will be receiving, prioritizing, documenting and actively resolving issues that arises out of our products in any contact center production environment.
• Job profile involves travel to Customer Site across the globe on need basis to perform any support related activities on Client Products.
• Must perform technical troubleshooting on our products implemented at customer site by taking a remote session (or) by coordinating with onsite engineer.
• May have to extend regular work timings (if required) while working on Support tasks assigned.
• Will report to the Support Lead.

Required Professional & Interpersonal Qualities:

• Any Graduate / BE / BTech /MCA.
• Exceptional ability to build and manage relationships and expectations with stakeholders, supporting organizations, and peers.
• Excellent communication, management, negotiation, and organization skills with the ability to communicate at executive levels of the organization.
• Working according to target market time zone a must. Excellent verbal, written and effective communication skills.
• Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment.
• Effective time-management, organizational and prioritization skills.
• Strong sense of responsibility, accountability and passion about quality of work, desire to learn and take ownership.