Senior Manager, Clinical Governance

Singapore National Eye Centre; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading healthcare institution in Singapore is seeking a dedicated professional to lead medical audit operations, oversee clinical governance programs, and drive compliance and quality improvement initiatives. The ideal candidate should possess a relevant degree, have a minimum of 8 years of hospital experience, and demonstrate knowledge in patient safety science and quality assurance. This role involves strategic oversight of data analytics and managing clinical audit teams within a dynamic hospital environment.

Qualifications

• Minimum 8 years of hospital experience.
• Knowledge of JCI standards and patient safety science is required.
• Experience in quality assurance and clinical audit processes.

Responsibilities

• Lead medical audit team including recruitment and performance management.
• Oversee clinical audit programmes to ensure compliance.
• Manage clinical data analytics and quality indicators.

Skills

Stakeholder management

Interpersonal skills

Healthcare data analytics

Quality improvement

Clinical governance

Education

Degree in MBBS, Nursing, Pharmacy or related field

Tools

Microsoft Office

Job description

We are seeking a dedicated professional to lead and manage medical audit operations, oversee clinical governance programs, and drive compliance and quality improvement initiatives. This role encompasses strategic oversight of data analytics, medico-legal case coordination, financial governance, and training programs, while collaborating closely with healthcare professionals to advance patient safety within a dynamic hospital environment.

Key Responsibilities

• Lead and manage the medical audit team including recruitment, performance management, training, and operational planning
• Oversee clinical audit programmes to ensure regulatory compliance, quality improvement, and timely reporting to Medical Board
• Manage clinical data analytics including monitoring quality indicators, implementing AI solutions, and providing strategic insights for decision‑making
• Coordinate medico‑legal cases from start to finish, including complaints, litigation, and liaison with external parties such as insurers and regulatory bodies
• Handle waiver and reimbursement processes with proper financial controls and governance frameworks
• Support committees and workgroups through administrative oversight, meeting coordination, and driving improvement initiatives
• Deliver education and training programmes on patient safety and clinical governance standards
• Implement ESS standards through gap analysis, stakeholder coordination, and compliance monitoring
• Other administrative duties such as: prepare detailed reports and presentations, maintain and manage relevant databases.

In addition to core duties, the individual will also be exposed to other supportive tasks assigned within the department to facilitate clinical governance.

Requirements

• Degree in MBBS, Nursing, Pharmacy, Allied Health, Biomedical Sciences, Life Sciences, or other relevant scientific disciplines
• Minimum 8 years of hospital experience
• Knowledge of Joint Commission International (JCI) standards
• Knowledge in Patient Safety Science, Quality Assurance, Clinical Governance, Clinical Audit processes, or Quality Improvement
• Experience in healthcare data analytics and AI implementation
• Proficiency in Microsoft Office applications
• Strong stakeholder management, facilitation, and interpersonal skills