Sales and Marketing Executive - Jewelry store / Retail Industry / [2683]

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading jewelry retailer in Singapore is seeking a passionate customer service and digital marketing professional. You will engage with customers both in-store and online, promote our jewelry products, and contribute to our marketing efforts. Ideal candidates should have relevant qualifications and experience, plus knowledge of social media trends. This role requires adaptability to weekends and public holidays.

Qualifications

• 1 - 2 years of customer service and/or digital marketing experience; retail or jewelry experience is an advantage.
• Ability to work weekends and public holidays.
• Creative and up-to-date with social media trends, especially in the gold and Jewellery Industry.

Responsibilities

• Prospect and promote Jewellery products and services to customers.
• Respond promptly to customer inquiries through various channels.
• Attend to customers’ queries in-store and online.

Skills

Customer service

Digital marketing

Adobe Creative Suite

Social media trends knowledge

E-commerce familiarity

Education

Diploma, Advanced Diploma, or Bachelor's Degree in Marketing

Tools

Photoshop

Capcut

Job description

WhatsApp: [phone] (Kyler)

Email: [e-mail]

Work Location: Geylang Rd, City Plaza, Singapore (Near Paya Lebar MRT Station)

Working Day: Work 5 days per week (1 weekday the shop is closed, 1 off day depending on the duty roster, on a weekday)

Working Hours: 10am - 7.30pm

Basic Salary: $ 2200 + Commission, up to $ 3000 ＋＋ (Commission is based on team performance)

Job Requirements

• Diploma, Advanced Diploma, or Bachelor’s Degree in Marketing, Communications, Media, or a related field
• 1 - 2 years of customer service and / or digital marketing experience; retail or jewelry experience is an advantage
• Knowledge of Adobe Creative Suite (e.g., Photoshop, photography, videography, and video editing tools)
• Familiarity with e-commerce processes and platforms is advantageous
• Creative and up-to-date with social media trends, especially in the gold and Jewellery Industry
• Ability to work weekends and public holidays

Job Responsibilities

A) Sales & Customer Engagement

• Prospect and promote Jewellery products and services to walk-in customers and online platform users
• Respond promptly to customer inquiries through various channels (e.g., FB Messenger, Instagram, WhatsApp, Emails, Inbound calls)
• Attend to customers’ queries in-store and online
• To achieve monthly sales targets
• Provide after-sales service by following up with customers, soliciting feedback, and offering promotional codes
• Handle complaints and feedback professionally and competently

B) Inventory & Operations Management

• Conduct daily stock counts and manage accurate inventory levels
• Support merchandise transfer, stock take, and inventory counts
• Assist in scheduling jewelry repairs and ensuring smooth fulfillment processes

C) Marketing & Content Creation

• Work closely with the marketing team to develop creative campaigns and strategies to boost sales revenue, both in-store and digitally
• Create engaging content for social media platforms, including photography, videography, and video editing using tools like Capcut
• Stay updated with social media trends, platform updates, and algorithm changes to optimize engagement strategies
• Monitor and analyze social media / digital analytics to recommend new strategies for improved performance

D) Team Collaboration

• Collaborate with the operations team to ensure seamless execution of campaigns and promotions
• Contribute creative input during brainstorming sessions and provide support in planning and executing marketing shoots
• Build interdepartmental relationships to enhance efficiency and achieve positive outcomes

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683