Reservations Agent

MERCURE SINGAPORE BUGIS; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A prominent hotel in Singapore is looking for a Reservations Agent to handle telephone enquiries and manage reservations effectively. The ideal candidate will have secondary education, a positive attitude, and a passion for providing outstanding guest services. Responsibilities include collaborating with Front Office and Sales & Marketing teams to maximize occupancy. Flexibility to work shifts, weekends, and holidays is a must. Interested candidates should apply via email.

Qualifications

• Positive attitude and eagerness to learn.
• Passionate about delivering exceptional guest services.
• Ability to work shifts, including weekends and public holidays.

Responsibilities

• Handle telephone enquiries and accept reservations.
• Work closely with Front Office and Sales & Marketing colleagues.
• Assist in maximizing the hotel’s occupancy potential.
• Maintain a professional and friendly manner in guest interactions.

Skills

Interpersonal skills

Communication skills

Multi-tasking

Detail-oriented

Education

Secondary education

Tools

MS Office applications

Job description

Duties and Responsibilities

• Reporting directly to the Assistant Reservations Manager, the Reservations Agent is directly responsible for handling telephone enquiries, accepting reservations and the subsequent input in the computer system.
• Work closely with all Front Office and Sales & Marketing colleagues, and in particular, Sales & Marketing, providing lead advice and constant “feedback” concerning both enquiries and firm reservations.
• Assists in maximizing the hotel’s occupancy potential, whilst protecting the hotel’s business mix.
• Maintain a professional, yet friendly business manner in all guest and client liaison, personally, in correspondence and on the telephone.

Requirements

• Secondary education
• A positive and keen to learn attitude
• Passion to deliver exceptional levels of guest services
• Able to multi-task and detail oriented
• Good interpersonal and communications skills
• Able to work shift, weekends and public holidays
• Competent in MS Office applications.

Interested applicants, please email to [e-mail]