Production Support (Linux)

FPT ASIA PACIFIC PTE. LTD.; Singapore; On-site; SGD 60,000 - 85,000; Full time

Job summary

A technology services company in Singapore is looking for an experienced Application Support professional. The candidate will be responsible for L1 and L2 production support for Front Office applications, ensuring system health using monitoring tools and managing incident responses effectively. Ideal candidates should have a Bachelor's degree in Computer Science or IT, alongside hands-on experience with cloud infrastructure and monitoring tools. Excellent communication and problem-solving skills are essential for success in this role.

Qualifications

• 3+ years of experience in an application support, system administration or related role.
• Hands-on experience with monitoring tools like Datadog and Splunk.
• Familiarity with cloud infrastructure such as AWS and Kubernetes.
• Knowledge of database management systems like MSSQL, PostgreSQL, Oracle.

Responsibilities

• Perform production support for Front Office applications and platforms.
• Monitor the production environment's health using tools and dashboards.
• Manage incidents and ensure minimal impact on operations.
• Review and execute system upgrades and deployments.
• Investigate production issues and engage relevant teams for solutions.

Skills

Application support experience

Problem-solving skills

Analytical skills

Communication skills

Team-oriented mindset

Education

Bachelor’s degree in Computer Science or IT

Tools

Datadog

Splunk

AWS

Kubernetes

Power BI

Tableau

Job description

Responsibilities

• Perform L1 and L2 Production Support Model for Front Office applications and platforms.
• Production Monitoring: Be accountable for the production environment's health and performance using monitoring tools and dashboards.
• Incident Management: Respond to and manage production incidents and ensure minimal impact on business operations. Document incidents and follow up on resolutions.
• Change Management: Review and execute system upgrades and deployments and ensure minimal risk and disruption to production services.
• User Support: Provide support to end-users and stakeholders, address queries and issues related to production services.
• Issue Investigation: Investigate production issues and engage relevant teams (e.g. infrastructure, data engineering, application teams) for mitigation and strategic solutions.
• System Resiliency Management: Drive system failover and disaster recovery processes.
• Documentation: Maintain comprehensive documentation of application run books, incident resolutions, and system configurations.
• Continuous Improvement: Identify opportunities for process improvements and automation to enhance the efficiency and reliability of application support.

Skill

• Bachelors degree in computer science, Information Technology, or equivalent experience
• 3+ years of experience in an application support, system administration or related role
• Hands on technical skills in the following areas
• Experience with monitoring tools (e.g., Datadog, Splunk).
• Familiarity with cloud infrastructure (e.g., AWS, Kubernetes)
• Familiarity with database management systems (e.g., MSSQL, PostgreSQL, Oracle).
• Knowledge of operating systems (e.g., Linux, Windows).
• Stellar problem-solving and analytical skills.
• Strong attention to detail and multitasking prowess.
• Excellent communication and interpersonal skills.
• A team-oriented mindset with a dash of independence.
• Strong experience in at least one of the following domains is preferred.
• Trading workflow including OMS (e.g., BlackRock Aladdin) and EMS
• Data analytics and TCA report
• Business Intelligence tools (e.g., Power BI, Tableau)