Production Support (L1 and L2)

LUXOFT INFORMATION TECHNOLOGY (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A technology solutions firm in Singapore is seeking a candidate to provide support for Murex 3.1 applications. Responsibilities include tracking service levels, collaborating with vendors, and assisting in new version rollouts while handling high-severity issues effectively. Ideal candidates will have 1-3 years of L2 Technical Support experience with Unix and SQL in banking environments. A proactive attitude towards learning and strong communication skills are essential, along with the flexibility to adapt in a dynamic support landscape.

Qualifications

• 1-3 years of experience in L2 Technical Support.
• Unix and SQL experience in banking application support environments.

Responsibilities

• Track and provide optimum service levels for Murex production support.
• Collaborate with third-party vendors for a seamless support model.
• Take ownership of high severity issues until resolution.
• Provide strategic long-term solutions for production stability.
• Assist in rolling out new application versions following best practices.
• Drive self-learning while handling daily production support.
• Communicate effectively across different business and support units.

Skills

L2 Technical Support

Unix

SQL

Dev-ops (CI/CD)

JAVA

Murex system knowledge

Good communication skills

Job description

This team supports T&M (Treasury and Markets) and is looking for the right candidate to support Murex 3.1 applications. Murex is one of the leading applications in the areas of global trading, risk management and trade processing and we using it cross asset classes, Front to Risk to Back in a setup with multiple production environments and grids, connections to many upstream and downstream systems.

Responsibilities

• To track and be responsible for providing optimum service levels for day-to-day production support for the Murex/MLC/Risk users (Front office, Back-office, Finance etc).
• To collaborate with third party vendor/other support teams to provide a seamless support model for the business.
• Able to take ownership of high severity issues and follow through to closure.
• Answerable to business users and provide strategic long term solutions and participate in RCA and provide pre-emptive solutions for production stability.
• To assist in rolling out of new version of the application adhering to the best practices of the release management procedures.
• To be able to drive himself/herself to learn new things while dealing with daily production support
• To communicate effectively and work efficiently across different Business and support units

Mandatory Skills Description

• 1-3 years of experience in L2 Technical Support
• Unix and SQL with banking application support environments.

Nice-to-Have Skills Description

• Good to have Dev-ops (CI/CD) pipeline knowledge.
• Good to have JAVA knowledge to write on code level or dev / support level.
• Good to have experience with Murex system
• Demonstrate ownership and responsibility in all assignments
• Good communication skills