Part Time Roving Front Desk Officer (Kreta Ayer)

P-SERV PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Part time

Job summary

A customer service solutions provider in Singapore is seeking Part-Time Customer Service cum Admin Officers. In this dynamic role, you will manage the front counter, ensure customer satisfaction, and provide administrative support. The ideal candidate should have GCE 'O' Level and experience in customer service is a plus. Flexible working days are offered, with a minimum commitment of 3 days per week. This is an excellent opportunity to make a positive impact on customer service in the community.

Qualifications

• Prior experience in customer service support is an advantage.
• Excellent verbal and written communication skills.
• Capacity to adapt to changing environments and handle unexpected challenges.

Responsibilities

• Man the front counter at all times.
• Maintain high levels of customer satisfaction.
• Manage queue when required.
• Register customers via case management system.
• Attend to enquiries via phone and emails.
• Conduct operational checks and replenish collaterals.
• Collect documents and make certified copies.
• Provide administrative support.

Skills

Excellent verbal communication

Excellent written communication

Adaptability

Customer service experience

Education

GCE ‘O’ Level

Job description

Join Our Team: Part-Time Customer Service cum Admin Officers Wanted! Embrace a Dynamic Role with Flexible Days and Make a Difference in Customer Satisfaction!

Job Responsibilities:

• Man the front counter at all times
• Maintain high levels of customer satisfaction at all times
• Queue management when required
• Welcome walk-in customers and register customers via case management system
• Attend to enquiries pertaining to financial assistance, via phone call and emails
• Operational checks on the service centre and replenishment of collaterals before the start of each day
• Collect documents received from customers and make certified copies of these documents
• Provide administrative support such as filing of documents, data entry, printing and preparation of letters etc
• Need to be roving around different offices depending on manpower planning

Job Requirements:

• Min GCE ‘O’ Level with prior experience in customer service support is an advantage
• Excellent verbal and written communication skills
• Capacity to adapt to changing environments and handle unexpected challenges

Working Hours and other Info:

• Commit min 3 days on weekdays!
• Commit min 6 months or longer!
• Full Day - 8:15am to 6:30pm (with 1 hour break)
• Half Day (Saturday) - 8:15am to 1pm
• Roving within East Region.

We regret to inform, only shortlisted candidates shall be contacted.

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