Oracle SaaS Technical Account Manager – Customer Success

Oracle; Singapore; On-site; SGD 75,000 - 95,000; Full time

Job summary

A leading cloud services firm is looking for a candidate with strong experience in managed services projects focused on Human Capital Management. The role emphasizes customer service support, operational management skills, and collaboration with delivery engineers. The ideal applicant should possess problem management abilities and Oracle SaaS product knowledge, while also demonstrating strong communication skills. This position requires mastery of customer interactions and a service-oriented approach while managing multiple responsibilities in a dynamic environment.

Qualifications

• Strong experience in managed services projects.
• Well versed in AI for SaaS applications.
• Ability to lead executive-level quarterly business reviews.

Responsibilities

• Deliver excellence in customer service support.
• Drive complete resolution of customer-reported issues.
• Manage communication and customer expectations through resolution.

Skills

Customer engagement

Problem management

Oracle SaaS product knowledge

Service-oriented mindset

Executive communication skills

Operations management

Job description

A leading cloud services firm is looking for a candidate with strong experience in managed services projects focused on Human Capital Management. The role emphasizes customer service support, operational management skills, and collaboration with delivery engineers. The ideal applicant should possess problem management abilities and Oracle SaaS product knowledge, while also demonstrating strong communication skills. This position requires mastery of customer interactions and a service-oriented approach while managing multiple responsibilities in a dynamic environment.