Operations Executive

Certis; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

A leading security services organisation in Singapore is looking for an Operations Supervisor. The role focuses on enhancing operational procedures and ensuring service quality across multiple projects. Ideal candidates should have a diploma in Operations Management and 2-3 years of relevant experience. We offer competitive remuneration, development opportunities, and a supportive team environment.

Benefits

Medical insurance

Dental allowance

Performance-based incentives

Qualifications

• At least 2-3 years of experience in operations supervision, preferably in cleaning services.
• Demonstrates clear communication and positive attitude.

Responsibilities

• Develop and review operational plans to enhance work procedures.
• Manage daily operations across multiple projects.
• Conduct KPI inspection audits and report on service delivery.

Skills

Project management

Customer service skills

Organization

Education

Diploma in Operations Management or related field

Tools

Basic IT Tools

Job description

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We are a leading security services organisation. We put technology to work in making the world a safer place. Our mission is that as trusted partners, we protect lives and assets, and deliver integrated critical services. By empowering our people, our goal is to enable our communities to stay safe and thriving. We offer a broad range of opportunities and career pathways for our people to grow and explore their potential. We believe that people, equipped with innovative thinking and technological capabilities will make the world safer, smarter and better.

Life at Certis

If you are a passionate individual looking for opportunities to expand your skills, and purposeful work instead of just a ‘job’, we would love to hear from you. At Certis, no two days look alike. Our work calendars are filled with chances to collaborate with others, and bring new initiatives to life. Whether you’re looking to improve a process, or have an innovative idea awaiting a technology solve, we want you to bring your ideas to the table. We are a close-knit team that looks out for each other, works hard to get the job done, and encourages each other to grow – the perfect place for you to grow your career!

Duties & Responsibilities

• Develop and review operational plans to enhance work procedures and service quality.
• Tabulate and monitor project schedules, ensuring compliance by Site Supervisors and workers.
• Coordinate and implement corrective actions for QHS issues.
• Provide guidance and support to Site Supervisors on operations and worker management.
• Oversee recruitment, onboarding, and orientation of operations team members.
• Manage daily operations across multiple projects, assigning cleaning duties to meet schedules and performance standards.
• Facilitate cleaning operations using appropriate tools, equipment, and cleaning chemicals to meet cleanliness standards.
• Adhere to RAs and Safe Work Procedures to mitigate workplace safety and health risks.
• Conduct KPI inspection audits and report on service delivery, safety, and cleanliness standards.
• Validate and submit timesheets and monthly stock requisitions.
• Manage supervisors’ and workers’ performance, reporting to senior management.

Skills & Experience

• Minimum Diploma in Operations Management, Facilities Management, or a related field.
• At least 2-3 years of experience in operations supervision, preferably in cleaning services, facilities management, or similar industries.
• Strong organizational and project management skills with the ability to monitor schedules and ensure timely delivery.
• Possess and demonstrates key customer service skills such as clear communication, positive attitude, pro-activeness, courtesy, helpfulness, speed and accuracy.
• Proficient in basic IT Tools to support operational efficiency

Recognition & Reward

• Work on projects for world-class security projects renowned for their safety, reliability and efficiency
• Commitment to your ongoing development, including on-the-job opportunities, formal programs and assistance with further education
• Community volunteering opportunities
• A competitive remuneration package, featuring performance-based incentives and a medical insurance and dental allowance.