Onboarding Ops Manager (Family Office)

Alpha Ladder Group; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A financial services firm in Singapore is seeking an experienced onboarding specialist to manage the end-to-end onboarding process for Family Office clients. You will ensure compliance with KYC/CDD requirements while providing exceptional client support. Ideal candidates should have 3-5 years of relevant experience in private banking and a deep understanding of AML regulations. This role offers a chance to enhance a fast-paced onboarding workflow in a regulated environment.

Qualifications

• 3-5 years of experience in client onboarding, KYC/CDD, or account opening operations in private banking.
• Strong understanding of AML/CFT regulations and MAS onboarding requirements.
• Proven ability to interpret complex legal entity structures and identify UBOs.

Responsibilities

• Manage end-to-end onboarding for Family Office clients.
• Conduct KYC/CDD assessments on complex ownership structures.
• Liaise with internal stakeholders to ensure timely onboarding.
• Coordinate collection and validation of client information.
• Identify potential AML/CTF or reputational risks.

Skills

Attention to detail

Analytical skills

Communication skills

Coordination skills

Knowledge of KYC/CDD

Communication skills

Education

Bachelor’s degree in Finance, Business, Accounting, Law, or a related field

Tools

World-Check

Refinitiv

LexisNexis

Job description

As part of the Onboarding Operations team, you will focus on managing the end-to-end onboarding process for Family Office clients, ensuring a smooth and compliant account opening experience. You will work closely with Relationship Managers, Compliance, and Product teams to deliver a seamless client journey — from initial due diligence to account activation.

This role requires a strong understanding of KYC/CDD requirements for complex structures, including trusts, investment vehicles, and multi-layered beneficial ownership arrangements. You will play a key role in maintaining the highest standards of regulatory compliance while supporting premium client experience tailored to the needs of sophisticated Family Office clients.

Key Responsibilities

1. Manage end-to-end onboarding for Family Office clients, including documentation review, data entry, due diligence checks, and account setup.
2. Conduct KYC/CDD assessments on complex ownership structures, trusts, foundations, and multi-entity arrangements.
3. Liaise with internal stakeholders (Compliance, Legal, RM, Product) to ensure timely and accurate onboarding.
4. Coordinate collection and validation of client information in accordance with internal AML policies and regulatory standards (e.g., MAS, SFA, PSA).
5. Identify and elevate potential AML/CTF or reputational risks during the onboarding process.
6. Support continuous improvement initiatives to streamline onboarding workflow and enhance client experience.
7. Maintain accurate client records and ensure data integrity across onboarding and systems.
8. Assist in periodic reviews and remediation exercises related to Family Office client portfolios.

Minimum Qualifications

1. Bachelor’s degree in Finance, Business, Accounting, Law, or a related field.
2. Minimum 3–5 years of experience in client onboarding, KYC/CDD, or account opening operations in private banking, family office, or wealth management.
3. Strong understanding of AML/CFT regulations and MAS onboarding requirements.
4. Proven ability to interpret complex legal entity structures and identify Ultimate Beneficial Owners (UBOs).
5. Excellent attention to detail, analytical skills, and documentation accuracy.
6. Strong communication and coordination skills with both internal teams and clients.
7. Proficiency with onboarding, and comfortable working in a fast-paced, regulated environment.

Preferred Qualifications

1. Prior experience in Family Office onboarding or Private Wealth / Institutional client KYC.
2. Working knowledge of Trust and Fund structures, and familiarity with cross-border onboarding (e.g., Hong Kong, Singapore, BVI, Cayman).
3. Experience with tools such as World-Check, Refinitiv, or LexisNexis for screening and due diligence.
4. Strong understanding of source of wealth/funds analysis and enhanced due diligence (EDD) processes.
5. Process-oriented mindset with an interest in automation, workflow efficiency, and regulatory technology (RegTech) solutions.