Nightlife Guest Experience Coordinator

MASALAA ART BOLLYWOOD LOUNGE; Singapore; On-site; SGD 25,000 - 40,000; Full time

Job summary

A vibrant nightlife venue in Singapore is seeking a Nightclub Customer Service Coordinator. In this role, you will ensure exceptional guest experiences through effective communication and service management. Ideal candidates are organized, outgoing, and have a passion for hospitality. Responsibilities include managing reservations, supporting events, and resolving guest inquiries. Join a dynamic team dedicated to maintaining a welcoming atmosphere.

Qualifications

• 1–2 years of experience in customer service, hospitality, or nightlife environments.
• Excellent communication and interpersonal skills.
• Strong multitasking and organizational abilities in a fast-paced setting.
• Professional appearance and a positive, energetic attitude.
• Conflict-resolution and problem-solving skills under pressure.

Responsibilities

• Act as the main point of contact for guests.
• Manage guest reservations, table bookings, and VIP lists.
• Ensure a seamless and enjoyable experience for guests.
• Support event and promotions teams with logistics.
• Maintain accurate records of bookings and guest preferences.

Skills

Customer service

Communication

Organizational abilities

Conflict-resolution

Multitasking

Job description

A vibrant nightlife venue in Singapore is seeking a Nightclub Customer Service Coordinator. In this role, you will ensure exceptional guest experiences through effective communication and service management. Ideal candidates are organized, outgoing, and have a passion for hospitality. Responsibilities include managing reservations, supporting events, and resolving guest inquiries. Join a dynamic team dedicated to maintaining a welcoming atmosphere.